Global Technical Support Engineer - Telecom & Networking

上海秀群信息技术有限公司 Cherish

Kuala Lumpur

In loco

MYR 60.000 - 120.000

Tempo pieno

3 giorni fa

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Descrizione del lavoro

上海秀群信息技术有限公司 Cherish is seeking a technical support professional to provide pre-sales and post-sales assistance to overseas customers from Malaysia. You will communicate technical requirements, troubleshoot issues, and coordinate with R&D and other teams to drive resolutions.

Based in Malaysia, you will support testing, demonstrations, training, documentation, and bid activities. The role requires 3+ years in telecom/networking, strong English and Chinese, and willingness to travel

Competenze

3+ years of experience in telecom, networking, ICT, or a related technical field.
Experience with routers, wireless networking, CPE, gateways, or other communication/networking products is preferred.
Experience in technical support, pre-sales, network troubleshooting, field engineering, or product testing.

Mansioni

Provide pre-sales and post-sales technical support to overseas customers
Communicate with customers on technical requirements, product issues, and troubleshooting
Coordinate with internal R&D and technical teams to follow up on technical issues through to resolution
Support product and hardware/software testing, including overseas testing when required
Assist with technical demonstrations, customer training, solution design, and technical documentation
Support RFI/RFP/RFQ and other technical activities related to customer projects
Provide on-site technical support, installation, maintenance, and project support when required
Currently based in Malaysia
Overseas travel will account for approximately 70% or more of the working time
Overseas travel will mainly be to APAC and European countries