Technical Support Engineer

Sangfor Technologies; Kuala Lumpur; Ibrido; MYR 60.000 - 100.000; Tempo pieno

Descrizione del lavoro

Sangfor Technologies in Kuala Lumpur is seeking an experienced technical engineer capable of system integration, network and security deployment, and customer onboarding. The role involves hands-on installation, troubleshooting, and collaboration with partners to deliver reliable solutions.

You will work with multilingual clients and teams, requiring strong Mandarin and English communication, plus solid Linux and virtualization knowledge to support on-premise deployments and security appliances.

Competenze

• 2+ years of experience as technical engineer, system integrator or equivalent experience.
• Deep understanding of networking (routing, switching, TCP/IP, etc)
• Knowledge and experience in security solutions such as Firewall/IPS/UTM/Bandwidth Management/Endpoint Secure
• Knowledge in linux based operating system (installation, configuration, administration)
• Knowledge in on-premise virtualization/hyper-converged.
• Candidate with network and/or security certification (CCNA/CCNP/Mikrotik/NSE/CEH/etc) is a plus
• Strong troubleshooting and problem analysis skill
• Oral and written communication skills in Mandarin (Chinese) and English are mandatory

Mansioni

• Onsite and remote technical support for customers to resolve issue in POC or after sales inquiries
• Track, maintain and resolve incident as well as provide the report to the customer
• Perform device installation and integration into customer environment
• Provide technical training for Partners and/or customers
• Escalation to RND to resolve product issue
• Create technical documentation for project and/or internal knowledge base

Conoscenze

Technical engineer experience

Networking knowledge

Security solutions

Linux knowledge

On-prem virtualization

Certifications bonus

Troubleshooting

Mandarin & English bilingual

Descrizione del lavoro

• 2+ years of experience as technical engineer, system integrator or equivalent experience
• Deep understanding of networking (routing, switching, TCP/IP, etc)
• Have knowledge and experience in security solution such as Firewall/IPS/UTM/Bandwidth Management/Endpoint Secure
• Have knowledge in linux based operating system (installation, configuration, administration)
• Have knowledge in on-premise virtualization/hyper-converged.
• Candidate with network and/or security certification (CCNA/CCNP/Mikrotik/NSE/CEH/etc) is a plus
• Strong troubleshooting and problem analysis skill
• Oral and written communication skills in Mandarin (Chinese) and English are mandatory

Responsibility:

• Onsite and remote technical support for customers to resolve issue in POC or after sales inquiries
• Track, maintain and resolve incident as well as provide the report to the customer
• Perform device installation and integration into customer environment
• Provide technical training for Partners and/or customers
• Escalation to RND to resolve product issue
• Create technical documentation for project and/or internal knowledge base