Global Travel Tech Support Specialist

Mize; Kuala Lumpur; In loco; MYR 45.000 - 75.000; Tempo pieno

Descrizione del lavoro

Mize is seeking a Customer Support Specialist to join our global tech-support team in Kuala Lumpur. You will collaborate with operations and R&D on product maintenance, providing end-to-end support across the booking platform and related services.

The role requires weekend shifts to ensure continuous customer and operations support, with a focus on troubleshooting, documentation, and cross-functional collaboration.

Competenze

• 2+ years of experience in a software/technical customer support role.
• Proficiency in SQL and English (written and verbal).
• Creative troubleshooting abilities and ability to understand flows to provide technical solutions.
• Ability to meet tight deadlines and self-prioritize in a fast-paced environment.
• Multitasking, self-learning mindset and team player attitude.

Mansioni

• Perform in-depth troubleshooting including DB analysis, logs, and debugging to resolve complex support issues.
• Maintain a low rate of escalations to development and provide timely updates to the business.
• Write technical notes and troubleshooting procedures for the Support team.
• Manage assigned cases to meet SLAs and collaborate with business teams across the company.

Conoscenze

SQL

English communication

Troubleshooting

Customer support

multitasking

Self-learning

Team player

Strumenti

Zendesk

System log analysis

Descrizione del lavoro

Mize is seeking a Customer Support Specialist to join our global tech-support team in Kuala Lumpur. You will collaborate with operations and R&D on product maintenance, providing end-to-end support across the booking platform and related services.

The role requires weekend shifts to ensure continuous customer and operations support, with a focus on troubleshooting, documentation, and cross-functional collaboration.