Global Systems Enablement Specialist

Flight Centre Travel Group; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

FCM Travel in Kuala Lumpur is seeking a Systems Enablement Specialist - M&E to lead system enablement and process ownership for meetings and events. You will bridge business requirements with technology solutions while enforcing operational standards and OBW-aligned tool usage across the organization.

The role partners with global product owners, regional teams, and frontline operations to ensure scalable, future-fit ways of working.

Qualifications

• Minimum 3-5 years experience in business systems, process improvement, or operations roles
• Proven experience with business process mapping, documentation, and optimisation
• Demonstrated ability to configure and manage business systems/platforms
• Strong stakeholder management experience across multiple organisational levels

Responsibilities

• Bridge business requirements with technology solutions while enforcing operational standards.
• Act as the critical link between global product owners, regional needs and frontline operations.
• Support across corporate brands to ensure aligned, scalable ways of working.

Skills

Business systems

Process improvement

Operations experience

Process mapping

Documentation

Optimization

System configuration

CRM / booking / event platforms

Stakeholder management

Cross-functional collaboration

Tools

Workspace

Agent Workspace

Booking platforms

Job description

FCM Travel in Kuala Lumpur is seeking a Systems Enablement Specialist - M&E to lead system enablement and process ownership for meetings and events. You will bridge business requirements with technology solutions while enforcing operational standards and OBW-aligned tool usage across the organization.

The role partners with global product owners, regional teams, and frontline operations to ensure scalable, future-fit ways of working.