Global Shipping Operations Executive

Inchcape Shipping Services; Shah Alam; On-site; MYR 45,000 - 78,000; Full time

Job summary

Inchcape Shipping Services in Malaysia is seeking a diligent operations professional to support 24/7 operational needs and customer inquiries across port calls and crew changes. You will liaise with Port Authorities, Immigration, Customs and Marine Department to ensure smooth operations and up-to-date regulations, while preparing client EPDA documents and managing scheduling in One-DA.

Responsibilities include updating vessel records, tracking service lines, and maintaining vendor records for

Responsibilities

• Be 24/7 available to all operational needs and concerns
• Attend to customer queries via Email / Optic / CLS and other channels
• Liaise with Port Authorities, Immigration Authority, Customs and Marine Department to ensure smooth crew changes
• Ensure all latest crew change regulations are updated for all ports
• Prepare the EPDA for clients
• Create appointments in One-DA as soon as job is confirmed
• Ensure vessel ATA/ATS and service lines are updated
• Ensure CE records are filed within 3 days after sailing
• Maintain records of vendor usage for audit purposes (Transport / Boat / etc)
• Follow up with DA / Cash Flow team to close appointments and clear pending items
• Adhere to additional tasks requested by supervisor

Job description

Inchcape Shipping Services in Malaysia is seeking a diligent operations professional to support 24/7 operational needs and customer inquiries across port calls and crew changes. You will liaise with Port Authorities, Immigration, Customs and Marine Department to ensure smooth operations and up-to-date regulations, while preparing client EPDA documents and managing scheduling in One-DA.

Responsibilities include updating vessel records, tracking service lines, and maintaining vendor records for