Malaysia - Operations Executive

ISS Group Holdings Limited; Shah Alam; On-site; MYR 4,000 - 7,000; Full time

Benefits offered by this job

Retirement plan

Life assurance

Holiday

Competitive salary

EAP

Career development

Values Award

Job summary

Inchcape Shipping Services in Malaysia, Shah Alam, seeks a proactive operations coordinator to support 24/7 crew change operations, handle customer inquiries, and liaise with port authorities to ensure smooth processes.

You will keep regulatory updates current, manage documentation like EPDA, and update vessel schedules and service vouchers. The role offers diverse benefits and growth opportunities within a global logistics network.

Responsibilities

• Be 24/7 available to all operational needs and concerns.
• Attend to all customer queries Emails / Optic / CLS etc.
• Liaise with Port Authorities, Immigration Authority, Customs, and Marine Department to ensure smooth crew change operation.
• Ensure all latest crew change regulation updated for all ports.
• Prepare the EPDA for clients.
• Create appointment in One-DA as soon as the job is confirmed.
• Ensure vessel ATA/ATS and service line is well updated.
• Ensure vessel CE recorded 3 days after sailing date.
• Keep records and upload service vouchers to share folder.

Job description

Who are Inchcape?

At Inchcape, our vision is to have a connected world in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean.

Inchcape combines its worldwide infrastructure with local expertise through our global network of over 250 proprietary offices across 70 countries and a team of more than 3,000 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container and bulk commodity sectors as well as naval, government and intergovernmental organizations.

We have an ambitious growth model, and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.

Location - Malaysia, Shah Alam

Job Description

• To be 24/7 available to all operational needs and concerns
• Attend to all customer quarries Emails / Optic / CLS and etc
• Liaise with Port Authorities, Immigration Authority, Customs, and Marine Department to ensure smooth crew change operation
• Ensure all the latest crew change regulation updated for all the ports
• Prepare the EPDA for clients
• Create appointment in One-DA as soon the job confirmed
• Ensure the vessel ATA/ATS and service line well updated
• Ensure vessel CE recorded 3 days after the sailing date
• Ensure all service voucher obtained from driver/others and upload in share folder
• Follow up with DA / Cash Flow team on closed appointment ensure nil pending’s
• Keep record on vendor usage for audit purpose (Transport / Boat / etc)
• Adhere to additional task requested by superior

Why Inchcape Shipping Services?

We believe in building a diverse and high-performing workforce that works together to provide our customers with the exceptional service they deserve. To reach the highest standards, we depend on our people, their welfare, training and expertise. We realize the value of our staff and know that your unique experiences, skills and passions will help you to build a rich and rewarding career in our dynamic industry.

Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:

Global Perspective - we connect the world and see the bigger picture.

The Power of People - we rely on the strength of local agent knowledge and relationships.

Progress - we adopt new thinking and push for positive change in our industry.

In return, we will offer you:

A diverse range of benefits, depending on your geographical location. Globally, as a minimum, you will receive:

• A retirement savings plan
• Life assurance
• Holiday
• Competitive salary
• Employee Assistance Programme
• Career development and progression opportunities
• Values Award celebration events

Plus, much more!

Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location.

Inchcape is an Equal Employment Opportunity Employer and equality, diversity and inclusion are at the centre of everything we do. We recognise that our customers, colleagues, contractors and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity.