Malaysia - Operations Executive

Inchcape Shipping Services; Shah Alam; Sur place; MYR 45 000 - 78 000; Plein temps

Résumé du poste

Inchcape Shipping Services in Malaysia is seeking a diligent operations professional to support 24/7 operational needs and customer inquiries across port calls and crew changes. You will liaise with Port Authorities, Immigration, Customs and Marine Department to ensure smooth operations and up-to-date regulations, while preparing client EPDA documents and managing scheduling in One-DA.

Responsibilities include updating vessel records, tracking service lines, and maintaining vendor records for

Responsabilités

• Be 24/7 available to all operational needs and concerns
• Attend to customer queries via Email / Optic / CLS and other channels
• Liaise with Port Authorities, Immigration Authority, Customs and Marine Department to ensure smooth crew changes
• Ensure all latest crew change regulations are updated for all ports
• Prepare the EPDA for clients
• Create appointments in One-DA as soon as job is confirmed
• Ensure vessel ATA/ATS and service lines are updated
• Ensure CE records are filed within 3 days after sailing
• Maintain records of vendor usage for audit purposes (Transport / Boat / etc)
• Follow up with DA / Cash Flow team to close appointments and clear pending items
• Adhere to additional tasks requested by supervisor

Description du poste

Who are Inchcape?

At Inchcape, our vision is to have a connected world in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean.

Inchcape combines its worldwide infrastructure with local expertise through our global network of over 250 proprietary offices across 70 countries and a team of more than 3,000 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container and bulk commodity sectors as well as naval, government and intergovernmental organizations.

We have an ambitious growth model, and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.

Location - Malaysia, Shah Alam

Job Description

• To be 24/7 available to all operational needs and concerns
• Attend to all customer quarries Emails / Optic / CLS and etc
• Liaise with Port Authorities, Immigration Authority, Customs, and Marine Department to ensure smooth crew change operation
• Ensure all the latest crew change regulation updated for all the ports
• Prepare the EPDA for clients
• Create appointment in One-DA as soon the job confirmed
• Ensure the vessel ATA/ATS and service line well updated
• Ensure vessel CE recorded 3 days after the sailing date
• Ensure all service voucher obtained from driver/others and upload in share folder
• Follow up with DA / Cash Flow team on closed appointment ensure nil pending’s
• Keep record on vendor usage for audit purpose (Transport / Boat / etc)
• Adhere to additional task requested by superior

Why Inchcape Shipping Services?

We believe in building a diverse and high-performing workforce that works together to provide our customers with the exceptional service they deserve. To reach the highest standards, we depend on our people, their welfare, training and expertise. We realize the value of our staff and know that your unique experiences, skills and passions will help you to build a rich and rewarding career in our dynamic industry.

Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:

• Global Perspective - we connect the world and see the bigger picture.
• The Power of People - we rely on the strength of local agent knowledge and relationships.
• Progress - we adopt new thinking and push for positive change in our industry.

In return, we will offer you:

• A retirement savings plan
• Life assurance
• Holiday
• Competitive salary
• Employee Assistance Programme
• Career development and progression opportunities
• Values Award celebration events

Plus, much more!

Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location.

Inchcape is an Equal Employment Opportunity Employer and equality, diversity and inclusion are at the centre of everything we do. We recognise that our customers, colleagues, contractors and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity.