Global Payments Specialist – HCP & External Experts

AstraZeneca; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

AstraZeneca is seeking a Payment Specialist to join the Global Business Services External Expert Engagement Team in Malaysia. You will coordinate end-to-end payment operations for Healthcare Professionals, Patients, and other External Experts, ensuring accuracy, timeliness, and compliance with policies and regulatory requirements.

You will collaborate with Engagement Owners, agencies, and Finance teams to enable smooth payment processing, address inquiries, and maintain data integrity across

Qualifications

• Experience in HCP payment processes, Accounts Payable, Finance Operations, or a related field.
• Understanding of payment and compliance requirements across multiple markets.
• Experience working with cross-functional stakeholders in a fast-paced environment.
• Experience managing customer queries, escalations, and issue resolution.

Responsibilities

• Manage end-to-end HCP payment activities in compliance with AstraZeneca policies, SOPs, and applicable regulations.
• Partner with Engagement Owners and Agencies to collect required documentation and ensure accurate fee and expense processing.
• Prepare, submit, monitor, and resolve payment requests through Finance systems.
• Handle queries and escalations from stakeholders, providing excellent customer service.
• Act as a Subject Matter Expert (SME) for HCP payments, Accounts Payable processes, and related systems.
• Support onboarding, training, and knowledge sharing within the team.
• Maintain and improve process documentation, work instructions, and team procedures.
• Ensure data accuracy and integrity across Salesforce, SAP, DocuSign, and other systems.
• Support new market deployments, including requirements gathering, UAT, and pilot activities.
• Identify and implement process improvements, automation opportunities, and AI-driven solutions.

Skills

HCP payments

Accounts Payable

Finance operations

Stakeholder management

Cross-functional teams

Tools

Excel

SAP

Salesforce

DocuSign

SharePoint

Reporting tools

Job description

AstraZeneca is seeking a Payment Specialist to join the Global Business Services External Expert Engagement Team in Malaysia. You will coordinate end-to-end payment operations for Healthcare Professionals, Patients, and other External Experts, ensuring accuracy, timeliness, and compliance with policies and regulatory requirements.

You will collaborate with Engagement Owners, agencies, and Finance teams to enable smooth payment processing, address inquiries, and maintain data integrity across