Global Payments Specialist for HCP & External Experts

AstraZeneca plc; Petaling Jaya; On-site; MYR 60,000 - 100,000; Full time

Job summary

AstraZeneca plc in Malaysia invites an experienced Payment Specialist to join the Global Business Services External Expert Engagement Team. You will coordinate end-to-end payment operations for Healthcare Professionals, Patients, and other External Experts while ensuring compliance and data accuracy.

This role partners with Engagement Owners, agencies, and Finance teams to resolve queries, improve processes, and support new market deployments, including AI-enabled solutions.

Qualifications

• Experience in HCP payments and Accounts Payable.
• Knowledge of cross-market payment regulatory requirements.
• Experience handling customer queries and escalations.

Responsibilities

• Manage end-to-end HCP payment activities in line with AstraZeneca policies.
• Coordinate with Engagement Owners, agencies to collect documentation.
• Process payment requests via Finance systems.
• Resolve payment queries with stakeholders.
• Maintain data integrity across Salesforce, SAP, DocuSign and other systems.
• Support onboarding and training within the team.
• Identify process improvements and automation opportunities.
• Contribute to new market deployments and UAT.

Skills

HCP payment processes

Accounts Payable

Finance Operations

Stakeholder management

Data integrity

Tools

SAP

Salesforce

DocuSign

SharePoint

Job description

AstraZeneca plc in Malaysia invites an experienced Payment Specialist to join the Global Business Services External Expert Engagement Team. You will coordinate end-to-end payment operations for Healthcare Professionals, Patients, and other External Experts while ensuring compliance and data accuracy.

This role partners with Engagement Owners, agencies, and Finance teams to resolve queries, improve processes, and support new market deployments, including AI-enabled solutions.