Payment Specialist

AstraZeneca; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

AstraZeneca is seeking a Payment Specialist to join the Global Business Services External Expert Engagement Team in Malaysia. You will coordinate end-to-end payment operations for Healthcare Professionals, Patients, and other External Experts, ensuring accuracy, timeliness, and compliance with policies and regulatory requirements.

You will collaborate with Engagement Owners, agencies, and Finance teams to enable smooth payment processing, address inquiries, and maintain data integrity across

Qualifications

• Experience in HCP payment processes, Accounts Payable, Finance Operations, or a related field.
• Understanding of payment and compliance requirements across multiple markets.
• Experience working with cross-functional stakeholders in a fast-paced environment.
• Experience managing customer queries, escalations, and issue resolution.

Responsibilities

• Manage end-to-end HCP payment activities in compliance with AstraZeneca policies, SOPs, and applicable regulations.
• Partner with Engagement Owners and Agencies to collect required documentation and ensure accurate fee and expense processing.
• Prepare, submit, monitor, and resolve payment requests through Finance systems.
• Handle queries and escalations from stakeholders, providing excellent customer service.
• Act as a Subject Matter Expert (SME) for HCP payments, Accounts Payable processes, and related systems.
• Support onboarding, training, and knowledge sharing within the team.
• Maintain and improve process documentation, work instructions, and team procedures.
• Ensure data accuracy and integrity across Salesforce, SAP, DocuSign, and other systems.
• Support new market deployments, including requirements gathering, UAT, and pilot activities.
• Identify and implement process improvements, automation opportunities, and AI-driven solutions.

Skills

HCP payments

Accounts Payable

Finance operations

Stakeholder management

Cross-functional teams

Tools

Excel

SAP

Salesforce

DocuSign

SharePoint

Reporting tools

Job description

At AstraZeneca we turn ideas into life changing medicines. Working here means being entrepreneurial, thinkingbigand working together to make the impossible a reality.

We’reinspired bythe thingsthat seem impossible. Here, we see the impact of our collective ideas andexpertise, andthe power of science to deliver them. Every one of our employees makes a difference to patient lives every day. Our mission is ambitious, and it takes the skills of a collaborative team to really deliver on what science can do and to always put patients first.

Working atAstraZenecawe believe in the potential of our people and our commitment to develop our people beyond what was thought possible.

The Payment Specialist will be a member of the Global Business Services (GBS) External Expert Engagement Team, responsible for coordinating end-to-end payment operations for Healthcare Professionals (HCPs), Patients, and other External Experts. This role ensures accurate, timely, and compliant execution of payment activities in line with AstraZeneca policies, procedures, regulatory requirements, and transparency reporting obligations. The Payment Specialist will collaborate with Engagement Owners, agencies, Finance teams, and External Experts to facilitate payment processing, resolve queries and escalations, maintain data integrity across multiple systems, and deliver an excellent customer experience. The role also serves as a Subject Matter Expert for payment processes and associated systems, supporting continuous improvement initiatives, new market deployments, process documentation, and adoption of innovative and AI-enabled solutions. The successful candidate will demonstrate strong operational excellence, attention to detail, and stakeholder management skills while ensuring compliance, driving efficiencies, and providing guidance and support to customers, peers, and new team members.

Major Responsibilities

• Manage end-to-end HCP payment activities in compliance with AstraZeneca policies, SOPs, and applicable regulations.
• Partner with Engagement Owners and Agencies to collect required documentation and ensure accurate fee and expense processing.
• Prepare, submit, monitor, and resolve payment requests through Finance systems.
• Handle queries and escalations from stakeholders, providing excellent customer service.
• Act as a Subject Matter Expert (SME) for HCP payments, Accounts Payable processes, and related systems.
• Support onboarding, training, and knowledge sharing within the team.
• Maintain and improve process documentation, work instructions, and team procedures.
• Ensure data accuracy and integrity across Salesforce, SAP, DocuSign, and other systems.
• Support new market deployments, including requirements gathering, UAT, and pilot activities.
• Identify and implement process improvements, automation opportunities, and AI-driven solutions.

Required Experience

Experience & Skills Requirements

• Experience in HCP payment processes, Accounts Payable, Finance Operations, or a related field.
• Understanding of payment and compliance requirements across multiple markets.
• Experience working with cross-functional stakeholders in a fast-paced environment.
• Experience managing customer queries, escalations, and issue resolution.

Technical Skills

• Proficiency in Microsoft Office applications, especially Excel, Word, and PowerPoint.
• Working knowledge of SAP, Salesforce, DocuSign, and SharePoint.
• Experience with reporting tools, dashboards, databases, and data management.

Core Competencies

• Strong attention to detail, organizational, and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to manage multiple priorities and meet deadlines in a dynamic environment.
• Customer-focused, proactive, and solutions-oriented mindset.
• Ability to work independently and collaboratively across global teams.
• Continuous improvement mindset with strong ownership and accountability.

AstraZeneca is an equal opportunity employer. AstraZeneca will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re‑assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law. AstraZeneca only employs individuals with the right to work in the country/ies where the role is advertised.

Date Posted

13-Oct-2026

Closing Date

12-Nov-2026

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.