People Delivery Partner (SEA)

Global Payments Card Processing Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

Global Payments Card Processing Malaysia Sdn Bhd is seeking a People Delivery Partner SEA to join the People, Culture and Change (PCC) team. You will deliver HR support across Malaysia, Singapore and Thailand, ensuring a compliant and employee-centric experience across the lifecycle.

The role emphasizes partnering with PCC and business stakeholders, guiding on policies, driving process improvements, and handling employee relations with a focus on regional consistency and local requirements.

Qualifications

• 5–10 years of HR Generalist experience across the full employee lifecycle.
• Experience supporting SEA markets (Malaysia, Singapore, Thailand).
• Proven ability to manage multiple priorities in a matrix environment.

Responsibilities

• Deliver HR support across lifecycle for Malaysia, Singapore and Thailand.
• Provide guidance on HR policies, onboarding, offboarding and data changes.
• Drive operational excellence by improving HR processes and leveraging systems.
• Advise managers on performance, engagement, workforce planning and change.
• Ensure compliance with local employment laws and company policies.

Skills

HR Generalist

Stakeholder management

Communication

Problem solving

Education

Bachelor's degree in HR

Tools

Workday

Job description

Make your mark at one of the biggest names in payments. We're looking for a People Delivery Partner SEA to join our ever-evolving People, Culture and Change (PCC) team and help shape the future of global commerce.

What you'll own

Deliver exceptional HR support across the employee lifecycle for employees and managers in Malaysia, Singapore and Thailand, helping to deliver a consistent, compliant, and employee-centric experience throughout the employee lifecycle.

Partner with key stakeholders across the PCC function and the broader business to deliver people processes accurately, efficiently, and in compliance with local requirements.

Provide guidance on HR policies, procedures, and employee lifecycle matters - including onboarding, offboarding, leave administration, and employee data changes, while connecting employees and managers with the appropriate subject matter experts and support teams as needed.

Drive operational excellence by identifying process improvement opportunities, leveraging HR systems, and supporting continuous improvement initiatives.

As local PCC contact for employee relations matters, including performance concerns, grievances, policy interpretation, and workplace issues, escalating complex cases where appropriate.

Partner with managers to provide practical HR advice on people matters including performance management, employee engagement, workforce planning, and organizational changes.

Ensure compliance with local employment legislation and company policies, proactively identifying and mitigating people-related risks.

Deliver and support the delivery of global, regional, and country-specific people initiatives and programs, including employee engagement, wellbeing, culture, talent, and organizational change activities, as well as people manager briefings, focus groups, and workshops.

Other related duties as assigned.

What you'll bring

5 – 10 years of experience in HR Generalist roles supporting end-to-end employee lifecycle processes.

Prior experience supporting employees and managers across SEA markets (i.e., Malaysia, Singapore, and Thailand), with a strong understanding of local employment practices and statutory requirements, is essential.

Proven ability to thrive in a fast-paced, highly matrixed environment, effectively managing multiple priorities and stakeholders across regional and global teams.

Strong stakeholder management, communication, and problem-solving skills, with a customer-centric mindset and the ability to build effective relationships across all levels of the organization.

Experience utilizing HR systems (e.g. Workday) to support efficient people processes, reporting, and data-driven decision-making.

Experience supporting HR transformation initiatives, poor performance management, organizational change, process optimization, or global and regional people programs will be an added advantage.

About the team

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.

Unlock job insights

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Global Payments (NYSE : GPN), a Fortune 500 company, is one of the largest payment processing companies in the world. The company provides world-class electronic transaction processing services that cover face-to-face transactions, e-commerce and mobile payments for merchants in Asia Pacific, Canada, Europe, Russia, Spain, the United Kingdom and the United States.

In Asia Pacific, Global Payments is the largest pan-Asian card payments company, serving merchants in 113 countries and territories across the region including China, Hong Kong, India, Macau, Malaysia, the Maldives, the Philippines, Singapore, Sri Lanka, Taiwan, Australia and New Zealand.

Global Payments (NYSE : GPN), a Fortune 500 company, is one of the largest payment processing companies in the world. The company provides world-class electronic transaction processing services that cover face-to-face transactions, e-commerce and mobile payments for merchants in Asia Pacific, Canada, Europe, Russia, Spain, the United Kingdom and the United States.

In Asia Pacific, Global Payments is the largest pan-Asian card payments company, serving merchants in 113 countries and territories across the region including China, Hong Kong, India, Macau, Malaysia, the Maldives, the Philippines, Singapore, Sri Lanka, Taiwan, Australia and New Zealand.