Global Order Entry Specialist – Permanent Role + Benefits

Mettler-Toledo International, Inc; Petaling Jaya; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Contractual bonus: 1.5 months

Medical care with dental entitlements

Life insurance coverage

Accessible to public transport

Diversity, flexible and fun working-c

Job summary

Mettler-Toledo International, Inc is seeking a detail-oriented email triage and orders coordinator based in Malaysia. The role involves handling enquiries, orders and complaints across E-commerce platforms, EDI systems and portals, and ensuring accurate data entry and timely processing.

You will collaborate with cross-functional teams, monitor KPIs, and support process improvements while maintaining high service standards.

Qualifications

• Diploma or BS/BA in Business Administration, Statistics, Economics, Logistics, or related degree.
• Fluent in English and Japanese.
• Able to work cross-culturally and in a team.

Responsibilities

• Perform email triage including enquiries, orders and complaints.
• Acknowledge and enter sales orders or complaints promptly from multiple channels.
• Process orders and manage billing plans during entry.
• Identify and resolve errors or discrepancies in orders or data.
• Meet KPIs and support cost reduction and process improvements.
• Coordinate with team leaders to ensure timely completion of work.

Skills

Analytical skills

Communication skills

Customer focus

Self-starter

Education

Diploma or BS/BA in Business Administration or related

Job description

Mettler-Toledo International, Inc is seeking a detail-oriented email triage and orders coordinator based in Malaysia. The role involves handling enquiries, orders and complaints across E-commerce platforms, EDI systems and portals, and ensuring accurate data entry and timely processing.

You will collaborate with cross-functional teams, monitor KPIs, and support process improvements while maintaining high service standards.