Global Order & Customer Care Specialist

Randstad Malaysia; Kuala Lumpur; On-site; MYR 45,000 - 75,000; Full time

Job summary

Randstad Malaysia is seeking a Customer Service Executive to manage end-to-end order execution and act as the central liaison between international clients and internal operations teams. You will oversee the full order-to-cash lifecycle, coordinate cross-border shipments, and work with sales, supply chain, warehouse, and finance to optimise fulfilment and control costs.

The role requires a bachelor's degree and at least five years of hands-on experience in customer service or order management,

Qualifications

• Bachelor's degree in business/related field and at least five years of hands-on experience in customer service, sales operations, or order management.
• Experience with end-to-end order fulfilment, logistics coordination, accounts receivable, and international trade terms.
• Proficiency with Tier-1 ERP systems and spreadsheet tools for data analysis and deadline-driven work.
• Experience in customer credit evaluation and cross-border communication with international clients and internal stakeholders.

Responsibilities

• Manage full order-to-cash lifecycle: demand forecasting, order processing, invoicing, and payment collection.
• Coordinate cross-border shipments and apply international trade terms to clarify risk transfer points and resolve delivery issues.
• Collaborate with sales, supply chain, warehouse, and finance to optimise fulfilment schedules and balance inventory costs.
• Monitor accounts receivable and uphold credit control policies with accurate financial reconciliation.
• Support commercial teams by tracking sales performance and assisting during client negotiations and audits.

Skills

Order fulfilment

ERP systems

Cross-border communication

Credit evaluation

Education

Bachelor Degree

Tools

ERP software

Job description

Randstad Malaysia is seeking a Customer Service Executive to manage end-to-end order execution and act as the central liaison between international clients and internal operations teams. You will oversee the full order-to-cash lifecycle, coordinate cross-border shipments, and work with sales, supply chain, warehouse, and finance to optimise fulfilment and control costs.

The role requires a bachelor's degree and at least five years of hands-on experience in customer service or order management,