Global Import-Export & O2C Operations Lead

Randstad Malaysia; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

Randstad Malaysia is seeking an experienced Order-to-Cash Specialist to manage import and export shipments and support Buy & Sell activities. You will oversee the end-to-end process: order creation, on-time delivery, invoicing, and document compliance, across global hubs.

You will drive service levels, optimize costs, back up teammates, and lead improvement projects related to master data, systems, and process flows.

Qualifications

• Three years of customer service experience in a similar market or trade environment.
• Solid understanding of the Order-to-Cash process and end-to-end flow.
• Experience with import/export operations and logistics terminology.

Responsibilities

• Drive E2E Order-to-Cash operations to ensure on-time order creation, delivery, and invoicing.
• Coordinate import/export shipments across hubs to support global Buy & Sell activities.
• Identify process improvements and lead small projects for data maintenance and system upgrades.
• Review customer activity and KPIs to optimize service levels and reduce costs.
• Liaise with suppliers, customers, and internal stakeholders to ensure compliance with SOPs.

Skills

Order to Cash

Order Management

Import Export

Logistics

Education

Bachelor Degree

Job description

Randstad Malaysia is seeking an experienced Order-to-Cash Specialist to manage import and export shipments and support Buy & Sell activities. You will oversee the end-to-end process: order creation, on-time delivery, invoicing, and document compliance, across global hubs.

You will drive service levels, optimize costs, back up teammates, and lead improvement projects related to master data, systems, and process flows.