Global Multinational Programs Coordinator

American International Group, Inc.; Kuala Lumpur; On-site; MYR 45,000 - 65,000; Full time

Benefits offered by this job

Total Rewards Program

ERGs

Job summary

American International Group, Inc. (AIG) is seeking a Multinational Client Coordinator in Kuala Lumpur to provide support to Product and the Multinational Network, ensuring timely and compliant delivery of Tier 3&4 multinational programs.

The role involves managing communications with Producing Offices, brokers/clients and Shared Service Processing Teams, and training Underwriters on MN processes and tools.

Qualifications

• Experience with Multinational/Global/Captive insurance programmes.
• Experience in Commercial Insurance / Asia Pac Business Environment and Insurance Regulation.
• Ability to handle multiple priorities, organize work and meet deadlines.
• Strong communication and relationship management skills and ability to influence outcomes.

Responsibilities

• Provide support to Product and Multinational Network to ensure timely and compliant delivery of multinational programs.
• Manage communication and relationship with Producing Offices, brokers/clients and Shared Service Processing Teams.
• Act as trainer for Underwriters on the Multinational process and effective use of MN application and tools.
• Monitor and escalate service issues and share best practices with teams.
• Ensure adherence to L1 SOS requirements and internal policies.

Skills

Analytical

Customer service

Interpersonal

Negotiation

Change management

Communication

Tools

MS Office

Multinational systems

Job description

American International Group, Inc. (AIG) is seeking a Multinational Client Coordinator in Kuala Lumpur to provide support to Product and the Multinational Network, ensuring timely and compliant delivery of Tier 3&4 multinational programs.

The role involves managing communications with Producing Offices, brokers/clients and Shared Service Processing Teams, and training Underwriters on MN processes and tools.