Multinational Network Coordinator & Underwriting Trainer

AIG Shared Services (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

AIG Shared Services (M) Sdn Bhd in Kuala Lumpur is seeking a focused professional to support the Multinational Network and ensure timely, compliant execution of Tier 3 and 4 programs while coordinating with Producing Offices, brokers and Shared Service Processing Teams.

The role includes training Underwriters on Multinational processes and MN tool usage, managing escalated issues, and collaborating with global and regional teams to improve service delivery.

Qualifications

• Must demonstrate a high level of proficiency in analytical, customer service, and interpersonal skills.

Responsibilities

• Provide support to Product and Multinational Network to ensure timely and compliant delivery of Tier 3/4 programs.
• Manage communication with Producing Offices, brokers/clients and Shared Service Processing Teams.
• Act as trainer for Underwriters on Multinational processes and use of MN application and tools.
• Monitor and elevate service issues; serve as a resource for resolution of escalated issues.
• Engage with Multinational Service Delivery and AIG Operations to address issues and share best practices.
• Identify training needs and communicate to management; train Underwriters on Multinational processes.

Skills

Analytical

Customer service

Interpersonal

Communication

Change management

Process re-engineering

Job description

AIG Shared Services (M) Sdn Bhd in Kuala Lumpur is seeking a focused professional to support the Multinational Network and ensure timely, compliant execution of Tier 3 and 4 programs while coordinating with Producing Offices, brokers and Shared Service Processing Teams.

The role includes training Underwriters on Multinational processes and MN tool usage, managing escalated issues, and collaborating with global and regional teams to improve service delivery.