Data Center Ops Lead: Incident Response, Risk & Process

TITANICOM TECH LIMITED; Kuala Lumpur; On-site; MYR 60,000 - 120,000; Full time

Job summary

Titanicom Tech Limited is seeking an Operations Specialist to manage daily IDC data center operations, respond to incidents, and lead cross-team improvement initiatives. You will optimize EOP/SOP processes, coordinate with engineers, and ensure SLA-aligned execution across sites.

The role requires a 5+ year track record in IDC/data center operations, strong IT operations know-how, and bilingual communication skills in English and Chinese.

Qualifications

• Bachelor's degree or above in IT, CS, MIS, Engineering, or related field.
• Minimum 5 years of relevant IDC/data center operations experience.
• Strong understanding of IT operations processes, incident management, ticketing systems, SOPs and EOPs.
• Proven team management and project coordination skills.
• Excellent cross-cultural communication with bilingual English/Chinese as a plus.

Responsibilities

• Manage daily IDC data center operations to ensure stable and efficient site performance.
• Respond to incidents and execute work orders in line with SLA requirements.
• Perform risk analysis for assigned IDC sites and implement risk controls.
• Collaborate with network engineers and server experts on complex troubleshooting.
• Lead cross-team projects to optimize operational processes and standards.
• Maintain familiarity with ticketing systems and SOPs, ensuring timely tickets are closed.
• Coordinate multi-site activities and drive continuous improvement in EOP and SOPs.

Skills

Team management

Project coordination

Cross-team communication

Incident analysis

Bilingual communication (English/Chn)

Education

Bachelor's degree or above in IT/CS/MIS/Engineering

Tools

Ticketing systems

Project management tools

Job description

Titanicom Tech Limited is seeking an Operations Specialist to manage daily IDC data center operations, respond to incidents, and lead cross-team improvement initiatives. You will optimize EOP/SOP processes, coordinate with engineers, and ensure SLA-aligned execution across sites.

The role requires a 5+ year track record in IDC/data center operations, strong IT operations know-how, and bilingual communication skills in English and Chinese.