Global Insurance Client Services Specialist

Zurich 56 Company Ltd; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Zurich in Kuala Lumpur is seeking a Multinational Customer Service Specialist to join our regional centre. You will service clients across Asia-Pacific with external insurance partners, ensuring data integrity and alignment with global policies.

The role focuses on delivering seamless service to customers and brokers, maintaining policy data, and supporting cross-border insurance operations within Zurich’s international framework.

Qualifications

• Experience in international insurance, fronting business, non-life underwriting, reinsurance or claims is an advantage.
• Excellent communication and customer focus capabilities.
• Strong focus on responsibility and accuracy.
• English fluency is a must; Chinese language is a plus.

Responsibilities

• Support the seamless experience of customers and brokers with our services.
• Monitor key indicators like policy issuance speed and reinsurance premium collection.
• Maintain data quality in administrative systems.
• Ensure consistency of local policies with global Zurich standards.
• Provide support to customers, colleagues, and insurance partners on unusual queries.
• Maintain and develop relationships with insurance partners.

Skills

Insurance passion

Excellent English

Chinese language (advantage)

International insurance experience

Customer focus

Data accuracy

Job description

Zurich in Kuala Lumpur is seeking a Multinational Customer Service Specialist to join our regional centre. You will service clients across Asia-Pacific with external insurance partners, ensuring data integrity and alignment with global policies.

The role focuses on delivering seamless service to customers and brokers, maintaining policy data, and supporting cross-border insurance operations within Zurich’s international framework.