Zurich Multinational Specialist

Zurich 56 Company Ltd; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

A leading insurance firm in Kuala Lumpur is seeking a talented individual to provide service and underwriting guidance on complex local policy requests. This role involves building relationships with brokers and large customers, ensuring the delivery of high service standards, and issuing local policies while adhering to guidelines and legislation. Ideal candidates will have extensive experience in insurance, excellent communication skills, and proficiency in relevant technical tools. Opportunities to grow within the firm are encouraged.

Qualifications

• 5+ years of experience in insurance or related portfolio.
• Excellent attention to detail and ability to work independently.
• Fluency in English and another language is a plus.

Responsibilities

• Build relationships with local brokers and customers to deliver high service standards.
• Issue local policies and ensure adherence to guidelines.
• Communicate effectively with producing offices to resolve queries.
• Work with local brokers and customers to try and secure payment of outstanding invoices. Proactively highlight cases of non-payment to producing offices for support and work together until settled.
• Communicate queries and challenges to other parties, and offer solutions to resolve a range of issues encountered with an International program.
• Able to explain changes in local guidelines or legislation to the Producing Offices and articulate the impact to the process.
• Able to follow manuals and best practice, and understand where and how to deviate in non standard cases.

Skills

Problem solving

Analytical skills

Communication skills

Microsoft Excel

Microsoft Word

Microsoft Power Point

Education

High School Diploma or Equivalent

Bachelor’s degree

Tools

GIS System

International Program System (IPS)

E-Insurance portal

MIA

Qlik

PowerPoint

Excel

Word

Job description

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131031

Overview

Purpose:

This role is to provide service and underwriting guidance and support on large and complex local policy requests, issuing policies and invoices to local brokers and customers on behalf of Zurich Producing Offices. They act as subject matter experts in their lines of business, processes and systems. They will ensure the correct interpretation and application of country underwriting practices and procedures and assist the Collection Team on premium collection of the servicing accounts. This role is accountable and responsible to meet the Global KPI targets set under IPZ Heatmap and all local KPIs.

Responsibilities

• They foster relationships with local brokers and large customers and take ownership for the delivery of the highest standard of local service.
• Ensure that brokers and customers are kept informed when referral or confirmation is needed from the Producing Office and follow up with producing colleagues to resolve queries in a timely manner.
• They coordinate with local Underwriter, Legal and Claims and communicate with Producing Office on highly complex local policies, implementing manuscript wording or endorsements where requested and permitted and to ensure adherence to the local legislation.
• Independently issue local policies within agreed KPIs, including complex and bespoke requests from the Producing office within local guidelines and legislation.
• Work with local brokers and customers to try and secure payment of outstanding invoices. Proactively highlight cases of non-payment to producing offices for support and work together until settled.
• Communicate queries and challenges to other parties, and offer solutions to resolve a range of issues encountered with an International program.
• Able to explain changes in local guidelines or legislation to the Producing Offices and articulate the impact to the process.
• Able to follow manuals and best practice, and understand where and how to deviate in non standard cases.

Job qualifications

Required:

• Minimum High School Diploma or Equivalent and 5 or more years of experience of related portfolio or other insurance area, OR
• Bachelor’s degree and 5 or more years of experience of related portfolio or other insurance area

Preferred:

• English proficiency both verbal and written. Fluency in language other than Bahasa Malaysia and English adds value to the role.
• Solution oriented mindset i.e., problem solving.
• Ability to work independently with minimal supervision.
• Analytical and communicative skills.
• Excellent attention to details i.e., figures sensitive, analytical, and meticulous person.
• Good and positive attitude and strong team spirit

Technical Skills

• Microsoft Excel (Intermediate level or higher)
• Microsoft Word (Intermediate level or higher)
• GIS System**
• International Program System (IPS)**
• E-Insurance portal**
• MIA**
• Qlik**
• Microsoft Power Point (Intermediate level or higher)

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.