Global Digital & Commerce Operations Leader (SRE, 24/7)

abbott; Selangor; On-site; MYR 250,000 - 360,000; Full time

Job summary

Abbott in Malaysia is seeking a Head of Digital & Commerce Operations to oversee global digital platforms, drive reliability, and lead SRE across multiple time zones. The role coordinates with Engineering, Product, Security, and external partners to maintain high availability and scalable performance.

You will own incident management, drive continuous improvement, and oversee vendor performance against SLAs while optimizing costs and ensuring long-term platform sustainability.

Qualifications

• 10+ years of experience in digital, e-commerce operations, or SRE.
• Proven leadership of global, multi-timezone teams.
• Strong experience with cloud platforms and modern operating models.

Responsibilities

• Lead global operations for key digital platforms ensuring reliability and performance.
• Own incident management and platform reliability initiatives.
• Drive cost efficiency and long-term platform sustainability.

Skills

Digital Operations

E-commerce Ops

SRE Leadership

Global/Multitimezone Teams

Cloud Platforms

Observability

Tools

AEM

Adobe Commerce (Magento)

commercetools

AWS/Azure/GCP

Observability Tools

Job description

Abbott in Malaysia is seeking a Head of Digital & Commerce Operations to oversee global digital platforms, drive reliability, and lead SRE across multiple time zones. The role coordinates with Engineering, Product, Security, and external partners to maintain high availability and scalable performance.

You will own incident management, drive continuous improvement, and oversee vendor performance against SLAs while optimizing costs and ensuring long-term platform sustainability.