Data Center Service Delivery Lead

MTS Global Pte Ltd; Kulai; On-site; MYR 180,000 - 240,000; Full time

Job summary

MTS Global Pte Ltd in Kulai, Malaysia, seeks a Service Delivery Manager for Data Center Operations to oversee end-to-end delivered services, governance, and continuous improvement. You will coordinate customers, delivery teams, and internal stakeholders to ensure contractual obligations, SLAs, and security standards are met, with a focus on availability, capacity, and resilience.

Reporting to the Account Delivery Manager, the role drives service reviews, performance reporting, incident

Qualifications

• The role oversees end-to-end delivery of Data Center Managed Services.
• Implements governance, risk, and security standards for service delivery.
• Drives continuous improvement and customer satisfaction in data center operations.

Responsibilities

• Manage end-to-end delivery of Data Center Managed Services.
• Ensure compliance with contracts, SLAs, KPIs, and operational standards.
• Coordinate customers, operations teams, and internal stakeholders to maintain service quality.
• Oversee data center operations including availability, capacity, resilience, and readiness.
• Lead service reviews, performance reporting, and governance activities.

Job description

MTS Global Pte Ltd in Kulai, Malaysia, seeks a Service Delivery Manager for Data Center Operations to oversee end-to-end delivered services, governance, and continuous improvement. You will coordinate customers, delivery teams, and internal stakeholders to ensure contractual obligations, SLAs, and security standards are met, with a focus on availability, capacity, and resilience.

Reporting to the Account Delivery Manager, the role drives service reviews, performance reporting, incident