Global Customs Clearance Specialist

Damco Spain SL; Shah Alam; On-site; MYR 60,000 - 90,000; Full time

Job summary

Maersk is seeking a detail‑minded customs and freight forwarding professional to ensure accurate, timely customs declarations and seamless documentation flow. You will coordinate permits, manage pre/post‑clearance tasks, and maintain client SOPs in a fast‑paced logistics environment.

Ideal candidates have 2–4 years in freight forwarding or customs customer service, strong communication skills, and English proficiency.

Qualifications

• 2–4 years of experience in freight forwarding or customs customer service.
• Minimum 1 year of relevant experience in customs house brokerage or related field.
• Proficiency in English; additional local language skills are an advantage.
• Computer literate with the ability to work with operational/documentation systems.
• Relevant degree/diploma in logistics, business studies, administration, management, or equivalent.

Responsibilities

• Manage vendors to ensure timely customs declarations, adherence to KPIs, and full compliance with SOPs.
• Coordinate the daily flow of documentation, ensuring permits and OGA approvals are obtained prior to submission.
• Manage pre‑ and post‑clearance activities, including billing, duty and tax disbursements, and digital filing of permits.
• Identify bottlenecks and engage clients early to resolve issues, minimising risks of port storage or demurrage.
• Maintain and govern the Client SOP repository, ensuring customer‑specific requirements are accurate and up to date.
• Ensure customs clearance submissions are timely, complete, and accurate.
• Demonstrate knowledge of K1, K2, K8, K9, and ZB declaration processes; FTA knowledge is a plus.
• Enforce high‑performance standards, particularly in customer service delivery.
• Ensure smooth and timely customs clearance for imports and exports.
• Understand departmental processes and seek opportunities for efficiency improvements.

Skills

Freight forwarding

Customs compliance

Attention to detail

Communication

English proficiency

Education

Diploma in Logistics

Bachelor's Degree in Logistics/Business

Job description

Maersk is seeking a detail‑minded customs and freight forwarding professional to ensure accurate, timely customs declarations and seamless documentation flow. You will coordinate permits, manage pre/post‑clearance tasks, and maintain client SOPs in a fast‑paced logistics environment.

Ideal candidates have 2–4 years in freight forwarding or customs customer service, strong communication skills, and English proficiency.