Customs Brokerage Agent - KLIA

Maersk Line Limited; Kuala Lumpur; On-site; MYR 78,000 - 123,000; Full time

Job summary

Maersk is seeking a customs customer service professional with 2–4 years of experience in freight forwarding or customs. You will manage vendors, coordinate documentation, and ensure compliance with SOPs and regulatory requirements.

This role requires proficiency in English and flexibility for shift work to support Malaysia operations. The ideal candidate has experience with K1/K2/K8/K9/ZB processes and can identify bottlenecks to minimize port storage and demurrage risks.

Qualifications

• Proficiency in English; strong communication and attention to detail.
• 2–4 years of experience in freight forwarding or customs customer service.
• Minimum 1 year of experience in customs house brokerage or related field.

Responsibilities

• Manage vendors to ensure timely customs declarations and KPI adherence.
• Coordinate daily flow of documentation and obtain permits/OGA approvals.
• Oversee pre- and post-clearance activities including billing and duty/tax disbursements.

Skills

Communication skills

Attention to detail

Shift flexibility

Customer service

Education

Logistics/Transport degree

Job description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

We offer

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Key responsibilities

Manage vendors to ensure timely customs declarations, adherence to KPIs, and full compliance with company SOPs.

Coordinate the daily flow of documentation, ensuring all required permits and Other Government Agency (OGA) approvals are obtained prior to customs submission.

Manage pre‑and post‑clearance activities, including accurate billing, coordination of duty and tax disbursements, and digital filing of approved permits.

Proactively identify potential customs clearance bottlenecks and engage clients early to resolve issues, minimising risks of port storage or demurrage.

Maintain and govern the Client SOP repository, ensuring customer‑specific requirements are accurate and kept up to date.

Ensure customs clearance submissions are timely, complete, and accurate.

Demonstrate strong working knowledge of K1, K2, K8, K9, and ZB declaration processes; FTA‑related knowledge is an added advantage.

Enforce full compliance with the company’s high‑performance standards, particularly in customer service delivery.

Ensure smooth and timely customs clearance for customer import and export shipments.

Possess a strong understanding of departmental process flows, with a continuous focus on identifying opportunities for efficiency improvement.

2–4 years of experience in freight forwarding or customs customer service, with strong attention to detail and effective communication skills.

Minimum 1 year of relevant experience in customs house brokerage or a related field.

Proficiency in English; additional local language skills are an advantage.

Computer literate with the ability to work with operational and documentation systems.

Possession of at least a Professional Certificate, Diploma,Advanced/Higher/GraduateDiploma, Bachelor’s Degree, Postgraduate Diploma, or Professional Degree inLogistics/Transportation,Business Studies, Administration, Management, or an equivalent discipline.

Basic understanding of customs processes in Malaysia.

Basic knowledge of Malaysian customs regulations and laws, including HS codes, Certificates of Origin (C/O), and customs privileges or exemptions.

Flexibility to support shift work (including day, night, or midnight shifts) and occasional weekend half-day arrangements based on operational and customer requirements.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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