Brokerage Supervisor

UPS; Sepang; On-site; MYR 78,000 - 112,000; Full time

Job summary

UPS Supply Chain Solutions in Malaysia is seeking a Brokerage Supervisor I to lead the brokerage team across KLIA and Johore, ensuring compliant operations and timely issue resolution. The role involves enforcing policies, training staff, and maintaining high service quality within regulatory frameworks.

The ideal candidate has a Diploma/Bachelor’s in Logistics or related field, 5+ years of brokerage experience with 3+ years in people management, and a Customs Brokerage Certification.

Qualifications

• Diploma or Bachelor’s Degree in Logistics/Transportation, or equivalent.
• Minimum 5 years of relevant Brokerage experience with minimum 3 years of people management skills.
• Self-starter and able to work with minimum supervision.
• Possess relevant Customs Brokerage Certification.
• Good presentation skills and able to conduct trainings.
• A good team player with excellent interpersonal communication skills.

Responsibilities

• Responsible for supervision and managing the Brokerage team in KLIA and Johore.
• Responsible and accountable for overall brokerage operations in KLIA and Johore.
• Support Brokerage Management in implementing policies / resolving issue.
• Monitoring and ensuring company and relevant government bodies requirements are in compliance and keeping abreast to the customs changes and updates.
• Proactively engaging with customer in order to increase customer satisfaction by resolving issues in a timely manner to meet customers’ expectations.
• Evaluates quality performance to identify process improvements and increase quality levels and come up with corrective action plans if required.
• Ensures customs regulations and requirements are adhered during the entry filing process to reduce cargo delays and costs associated with non-compliance of Customs Border Protection regulations.

Skills

Self-starter

People management

Interpersonal communication

Presentation skills

Training

Education

Diploma or Bachelor’s Degree in Logistics/Transportation

Job description

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

The Brokerage Supervisor I is responsible for managing the workload of hourly staff, developing team goals, implementing and enforcing policies and procedures, and training hourly employees on compliance with regulations and requirements. The Brokerage Supervisor I maintains productivity and is well versed on international commerce and transportation industry changes. This position supervises hourly staff.

Job Description:

• Responsible for supervision and managing the Brokerage team in KLIA and Johore

• Responsible and accountable for overall brokerage operations in KLIA and Johore

• Support Brokerage Management in implementing policies / resolving issue

• Monitoring and ensuring company and relevant government bodies requirements are in compliance and keeping abreast to the custom’s changes and updates

• Proactively engaging with customer in order to increase customer satisfaction by resolving issues in a timely manner to meet customers’ expectations

• Evaluates quality performance to identify process improvements and increase quality levels and come up with corrective action plans if required

• Ensures custom’s regulations and requirements are adhered during the entry filing process to reduce cargo delays and costs associated with non-compliance of Customs Border Protection regulations

Requirement:

• Diploma or Bachelor’s Degree Logistic/Transportation, Others or equivalent.

• Minimum 5 years of relevant Brokerage experience with minimum 3 years of people management skills

• Self-starter and able to work with minimum supervision

• Possess relevant Customs Brokerage Certification.

• Good presentation skills and able to conduct trainings

• A good team player with excellent interpersonal communication skills

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.