Global Customer Support Specialist

United Parcel Service (M) Sdn Bhd; Shah Alam; On-site; MYR 27,000 - 40,000; Full time

Job summary

United Parcel Service (M) Sdn Bhd is seeking a Customer Service Representative for a permanent, on-site position in Shah Alam. You will handle inbound calls related to pickups, tracking, enquiries, and service information, while upholding UPS standards.

The role requires minimum 1 year call centre experience for SPM/STPM, strong English, typing speed >30 wpm, and the ability to balance work with shift rotations Mon-Sat. Training will immerse you in UPS systems and procedures.

Qualifications

• Minimum 1 year call centre experience for SPM/STPM holders.
• Diploma or college degree with experience is desirable.
• Minimum credit in English in SPM.
• Typing speed above 30 words per minute.
• Good command of written and spoken English.
• Computer literacy is required.
• Willing to commute to Bukit Jelutong.
• Aligned with UPS culture and values.
• Aim to build a short-term career with UPS.
• Able to articulate why this job fits.
• Patient and pleasant personality.
• Willing to work shifts Mon-Sat.

Responsibilities

• Understand UPS service, product, systems and procedure.
• Handle incoming calls for pick up, track and trace, complaints, claims, service guarantees, price quotation, service information, export shipments exception and other enquiries in professional manner.
• Update the pick up arrangement, UPS supply request and tracking follow up.
• Identify and record customer concern or issues.
• Recommend solutions to service concerns to management.
• And any other duties assigned from time to time.

Skills

Call centre experience

Typing speed >30 wpm

English communication

Computer literate

Education

Diploma / College degree with experience

SPM/STPM with English credit

Tools

UPS systems / call center software

Job description

United Parcel Service (M) Sdn Bhd is seeking a Customer Service Representative for a permanent, on-site position in Shah Alam. You will handle inbound calls related to pickups, tracking, enquiries, and service information, while upholding UPS standards.

The role requires minimum 1 year call centre experience for SPM/STPM, strong English, typing speed >30 wpm, and the ability to balance work with shift rotations Mon-Sat. Training will immerse you in UPS systems and procedures.