IT Deployment & Customer Support Specialist

UPS; Penang; On-site; MYR 60,000 - 90,000; Full time

Job summary

UPS is seeking an IT Deployment and Support professional in Penang, Malaysia. The role involves deploying and supporting UPS approved technology, coordinating across UPS facilities, vendor sites, and customer locations to install, upgrade, and maintain IT infrastructure.

You will troubleshoot, provide technical guidance, and ensure adherence to UPS standards while coordinating with teams and customers to fulfill service requests and manage communications.

Qualifications

• Bachelor’s Degree required.
• A+, Microsoft Certified Solutions Associate (MCSA)
• CCENT Cisco Network Certification

Responsibilities

• Performs Integrations and Installations
• Assists with Facility Technology Management
• Fulfills Service Requests
• Interfaces with Customers, Teams, and Associates
• Conducts TSG Technical Disaster Recovery Procedures
• Addresses Customer Requests

Education

Bachelor’s Degree

A+ Certification

Microsoft Certified Solutions Associate

CCENT Cisco Network Certification

Job description

UPS is seeking an IT Deployment and Support professional in Penang, Malaysia. The role involves deploying and supporting UPS approved technology, coordinating across UPS facilities, vendor sites, and customer locations to install, upgrade, and maintain IT infrastructure.

You will troubleshoot, provide technical guidance, and ensure adherence to UPS standards while coordinating with teams and customers to fulfill service requests and manage communications.