Customer Service Representative

P06 Malaysia Small Package; Kuala Lumpur; On-site; MYR 28,000 - 45,000; Full time

Job summary

UPS in Malaysia is seeking a Customer Service/Call Center Associate in Kuala Lumpur to handle inbound inquiries, coordinate pick ups, track shipments, and resolve issues with care.

The role requires clear English communication, typing speed, and computer literacy; you’ll work shifts Mon-Sat and be part of a globally trusted logistics team.

Qualifications

• Candidates with SPM/STPM must have minimum 1 year call centre experience.
• Diploma or college degree with experience is highly desirable but not necessary.
• Minimum credit in English in SPM.
• Typing speed greater than 30 wpm.
• Good written and spoken English.
• Candidates must be computer literate.
• Candidates do not mind commuting to work in Bukit Jelutong.
• Candidates are aligned with UPS culture and value proposition.
• Candidate aspires to build at least a short term (3 years) career with UPS.
• Candidates are able to articulate why this job would be a good fit.
• Patient and pleasant personality.
• Good telephone etiquette.
• Problem solving skills.
• Willing to work shifts from Mon-Sat

Responsibilities

• Understand UPS service, product, systems and procedure.
• Handle incoming calls for pick up, track and trace, complaints, claims, service guarantees, price quotation, service information, export shipments exception and other enquiries in professional manner.
• Update the pick up arrangement, UPS supply request and tracking follow up.
• Identify and record customer concern or issues.
• Recommend solutions to service concerns to management.
• And any other duties assigned from time to time

Skills

Call center experience

English proficiency

Typing speed 30 wpm

Computer literacy

Communication skills

Education

SPM/STPM with English credit

Diploma / college degree (desirable)

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

DUTIES

• Understand UPS service, product, systems and procedure
• Handle incoming calls for pick up, track and trace, complaints, claims, service guarantees, price quotation, service information, export shipments exception and other enquiries in professional manner
• Update the pick up arrangement, UPS supply request and tracking follow up.
• Identify and record customer concern or issues
• Recommend solutions to service concerns to management
• And any other duties assigned from time to time

REQUIREMENTS

• Candidates with SPM/STPM must have minimum 1 year call centre experience.
• Candidates with Diploma, College degree with experience is highly desirable but not necessary.
• Candidates must have a minimum credit in English in SPM.
• Typing speed at >30 wpm.
• Good command of written and spoken English.
• Candidates must be computer literate.
• Candidates do not mind commuting to work in Bukit Jelutong.
• Candidates are aligned with UPS culture and value proposition.
• Candidate aspires to build at least a short term (3 years) career with UPS.
• Candidates are able to articulate why this job would be a good fit.
• Patient and pleasant personality.
• Good telephone etiquette.
• Problem solving skills.
• Willing to work shifts from Mon-Sat and understands the need to balance between work and personal life.

Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.