Customer Service Executive (Urgent Hiring)

Tsing Digital Technology Sdn Bhd; Kuala Lumpur; On-site; MYR 27,000 - 40,000; Full time

Job summary

Tsing Digital Technology Sdn Bhd in Kuala Lumpur is hiring a Customer Service Executive on an urgent basis to deliver fast, professional support across time zones, focusing on cross-border logistics, customs, tariffs, and related e-commerce processes.

You will communicate via live chat, calls, ticketing systems, and online communities, manage multiple inquiries in a fast-paced environment, and accurately update CRM records while maintaining data quality.

Qualifications

• Fresh graduates welcome.
• Willing to work rotating shifts including overnights to support global markets.
• Typing speed at least 40 WPM with high accuracy; typing test required.
• Mandarin proficiency is an advantage.
• Experience in customer service, e-commerce, marketplace, or cross-border merchant servicing is preferred.
• Experience handling large cross-border merchants is an added advantage.
• Strong communication, problem-solving, and multitasking skills.

Responsibilities

• Deliver fast, efficient, and professional customer support across different time zones by following established processes and teamwork practices.
• Provide support and guidance on cross-border logistics, customs, tariffs, and related e-commerce processes.
• Communicate clearly and professionally through multiple channels, including live chat, calls, ticketing systems, and online communities.
• Maintain a high level of service quality in a fast-paced environment while managing multiple customer inquiries and tasks.
• Accurately update and maintain customer information, case records, and documentation in CRM and other relevant systems.

Skills

Communication skills

Multitasking

Problem-solving

Tools

CRM systems

Ticketing systems

Job description

Customer Service Executive (Urgent Hiring)

Deliver fast, efficient, and professional customer support across different time zones by following established processes and teamwork practices.

Provide support and guidance on cross-border logistics, customs, tariffs, and related e-commerce processes.

Communicate clearly and professionally through multiple channels, including live chat, calls, ticketing systems, and online communities.

Maintain a high level of service quality in a fast-paced environment while managing multiple customer inquiries and tasks.

Accurately update and maintain customer information, case records, and documentation in CRM and other relevant systems.

Requirements

Fresh graduates are welcome to apply.

Able to work on a rotating shift with 2 days off , including midnight/night shifts to support global market

Typing speed of at least 40 words per minute (WPM) with high accuracy; typing test is required.

Mandarin proficiency is an advantage

Experience in customer service, e-commerce, marketplace, or cross-border merchant servicing is preferred.

Experience handling large cross-border merchants is an added advantage.

Strong communication, problem-solving, and multitasking skills.

What can I earn as a Customer Service Executive