Global Customer Service Coordinator

Wilhelmsen Global Business Services Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Wilhelmsen Global Business Services Sdn Bhd invites applications for Central Customer Service Coordinator India. The role processes RFQs and POs in the Global Customer Service mailbox, ensuring timely responses within the SLA and providing administrative support to GCS and LCS teams.

Key tasks include handling quotes and orders, judging urgency, notifying LCS of irregularities, and coordinating with Supply Chain to complete tasks the same day.

Qualifications

• Diploma required.
• Availability to support India region work hours (11am–8pm, Mon–Sat half day).
• 2–3 years of relevant order fulfilment/supply chain experience.
• Excellent English written and spoken communication.
• Proficient in MS Office and data entry.

Responsibilities

• Process RFQs and POs from the group mailbox with accuracy.
• Assess urgency based on ETA, port, and customer type; escalate as needed.
• Inform LCS of irregularities via note/email.
• Ensure customer requirements are addressed for each quote/order.
• Coordinate with Supply Chain/LCS to clear tasks the same day.

Skills

Fluent in English

Customer service

Interpersonal skills

Time management

Prioritization

Team player

Education

Diploma in any field

Tools

MS Office

Job description

Wilhelmsen Global Business Services Sdn Bhd invites applications for Central Customer Service Coordinator India. The role processes RFQs and POs in the Global Customer Service mailbox, ensuring timely responses within the SLA and providing administrative support to GCS and LCS teams.

Key tasks include handling quotes and orders, judging urgency, notifying LCS of irregularities, and coordinating with Supply Chain to complete tasks the same day.