Global Customer & Order Management Specialist

Lam Research Corporation; Simpang Ampat; Hybride; MYR 54 000 - 78 000; Plein temps

Résumé du poste

Lam Research Corporation seeks a Customer Service/Order Management specialist to support global customers. You will handle RMA processing, orders, pricing, delivery information, and service orders, working with SAP SD and related systems.

Strong Mandarin and English communication is required to liaise with international stakeholders. The role requires a degree in supply chain or related field and at least four years of international customer service/order management experience, with a focus on

Qualifications

• Degree in supply chain, business operations or equivalent is required.
• Min 4 years of experience in customer service/order management with international customers.
• Strong Mandarin and English communication skills for global stakeholders.
• Proficient in SAP R/3 SD and related order-processing workflows.

Responsabilités

• Interact with customers to handle pre-sales or post-sales service functions.
• Process returns (RMA), servicing, exchanges; follow up on urgent orders.
• Create and maintain sales, delivery, service orders and COM.
• Provide pricing, availability, order status, and delivery information.
• Audit global orders for processing accuracy and data integrity.
• Analyze reports to identify root causes and drive improvements.
• Prepare weekly/monthly/quarterly KPI and operation metrics.

Connaissances

Mandarin

English

SAP R/3 SD

Order management

Customer service

Formation

Degree in supply chain or business operations

Outils

Esker

Winshuttle

Description du poste

Lam Research Corporation seeks a Customer Service/Order Management specialist to support global customers. You will handle RMA processing, orders, pricing, delivery information, and service orders, working with SAP SD and related systems.

Strong Mandarin and English communication is required to liaise with international stakeholders. The role requires a degree in supply chain or related field and at least four years of international customer service/order management experience, with a focus on