Order Fulfillment Specialist 2

Lam Research; Penang; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

Lam Research in Penang is seeking an Order Management professional to own system bookings, maintain open lines of communication across departments, and drive timely order fulfillment.

You will review purchase orders for completeness, resolve discrepancies with Sales Operations and the Sales regional teams, and monitor orders through to shipment, ensuring accurate documentation.

Qualifications

• Bachelor’s degree with 1–5 years' experience in sales or order management within an international company, or equivalent combination of education and experience.
• Experience with Microsoft Windows, Excel, Word.
• Experience with SAP and CRM preferred.
• Fluent communication and writing in English language are mandatory.

Responsibilities

• Responsible for system bookings.
• Establishes and maintains an open line of communication between departments.
• Helps identifying and solving booking issues by proposing solutions to Sales Operation Team as well as Sales Regional Team.
• Drives resolution of orders received.
• Responsible for analysis, review, and status tracking of systems orders for customers and Lam offices.
• Reviews system purchase orders terms and conditions for completeness and accuracy.
• Evaluates discrepancies identified during purchase order review and brings recommended solutions to Proposal Response Team for resolution.
• Monitor discrepancies until resolved.
• Responsible for sending customers acknowledgement of approved orders.
• Works with other departments to release Sales Orders and ensure timely shipments of tools.
• Responsible for sales order maintenance by validating sales orders and monitoring any PO or configuration changes.
• Responsible for closing system sales order files by filing complete and accurate documentation relating to the sale.
• May perform other related duties as assigned or requested.

Job description

The group you’ll be a part of

The Global Customer Operations Group brings industry insights and experience to help our customers deliver on their technology roadmaps. We work tirelessly to earn the trust of our customers, because we know that working closely together leads to the highest quality outcomes.

The group you’ll be a part of

The Global Customer Operations Group brings industry insights and experience to help our customers deliver on their technology roadmaps. We work tirelessly to earn the trust of our customers, because we know that working closely together leads to the highest quality outcomes.

The impact you’ll make

What You’ll Do

• Responsible for system bookings.
• Establishes and maintains an open line of communication between departments.
• Helps identifying and solving booking issues by proposing solutions to Sales Operation Team as well as Sales Regional Team.
• Drives resolution of orders received.
• Responsible for analysis, review, and status tracking of systems orders for customers and Lam offices.
• Reviews system purchase orders terms and conditions for completeness and accuracy.
• Evaluates discrepancies identified during purchase order review and brings recommended solutions to Proposal Response Team for resolution.
• Monitor discrepancies until resolved.
• Responsible for sending customers acknowledgement of approved orders.
• Works with other departments to release Sales Orders and ensure timely shipments of tools.
• Responsible for sales order maintenance by validating sales orders and monitoring any PO or configuration changes.
• Responsible for closing system sales order files by filing complete and accurate documentation relating to the sale.
• May perform other related duties as assigned or requested.

Who We’re Looking For

• Excellent organizational skills and ability to work with a high level of accuracy and under pressure.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Experience with Microsoft Windows, Excel, Word.
• Experience with SAP and CRM preferred.
• Fluent communication and writing in English language are mandatory.

Preferred Qualifications

Bachelor’s degree with at least 1-5 years' experience in sales or order management within an international company, or equivalent combination of education and experience.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on‑site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.