Global SAP Order & Customer Service Specialist

Lam Research Corporation; Batu Kawan; Hybride; MYR 60 000 - 100 000; Plein temps

Résumé du poste

Lam Research Corporation in Malaysia seeks a Customer Service/Order Management specialist to manage international customer orders, quotations, and service requests. You will handle RMA processes, COM, and delivery coordination within SAP SD, ensuring accurate pricing and timely communication with stakeholders.

Ideal candidates have a degree in supply chain and 4+ years in similar roles, with strong Mandarin and English skills.

Qualifications

• Bachelor's degree in supply chain or related field and 4+ years' experience in customer service/order management.
• Fluent Mandarin and English for business communication.
• Experience with SAP SD and order processing in product-based industries.

Responsabilités

• Interacts with customers and service reps for pre/post-sales service.
• Process returns, RMA, service orders, and COM; track urgent orders.
• Create and maintain sales orders, quotations, delivery, and service orders.
• Provide pricing, availability, order status, and delivery information; resolve issues.
• Prepare reports and KPI metrics; support continuous improvement initiatives.

Connaissances

Customer service

Order management

SAP SD

Data analysis

Formation

Degree in supply chain

Outils

SAP R/3 SD Module

SAP HANA reports

Description du poste

Lam Research Corporation in Malaysia seeks a Customer Service/Order Management specialist to manage international customer orders, quotations, and service requests. You will handle RMA processes, COM, and delivery coordination within SAP SD, ensuring accurate pricing and timely communication with stakeholders.

Ideal candidates have a degree in supply chain and 4+ years in similar roles, with strong Mandarin and English skills.