Global Client Services Lead - Logistics

Mondiale VGL Pty

Kuala Lumpur

On-site

MYR 90,000 - 150,000

Full time

2 days ago

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Job summary

Mondiale VGL Pty is seeking a Client Services Manager to lead our client-facing logistics operations in an international environment. You will be the trusted partner keeping shipments moving, coordinating across teams, and ensuring proactive, precise service for key accounts.

In this role you’ll manage client relationships, track shipments via dashboards, onboard new partners, and drive continuous improvement across supply chains while collaborating with global teams and maintaining high

Qualifications

3+ years in customer service, freight forwarding, or international logistics.
Demonstrated passion for customer success and problem solving.
Sharp eye for detail with strong ownership and multitasking ability.
Excellent communication, organisation, and collaboration skills.

Responsibilities

Be the voice of the client, building long-term relationships through regular communication.
Deliver seamless logistics solutions by tracking and coordinating shipments.
Maintain client dashboards, profiles and reports to ensure accuracy.
Set up new accounts and assist with onboarding of partners.
Identify process improvements and share insights with Sales and Account Management.
Collaborate with onshore and offshore teams to support a high-performing culture.