Logistics Customer Liaison & Operations Lead

DSV - Global Transport and Logistics; Shah Alam; On-site; MYR 33,480 - 66,960; Full time

Job summary

DSV – Global transport and logistics is seeking a dedicated individual for end-to-end coordination of transport bookings. You will liaise with customers, assign a single contact, and monitor cargo movement locally and cross-border across the network.

Responsibilities include planning truck movements with our fleet or vendors, preparing required documents, and updating customers daily. You will handle escalations, KPI reviews, and customer meetings to ensure service levels.

Responsibilities

• Liaise with customers for order bookings.
• Single contact person for the customer assigned to you.
• Monitor cargo movement locally and cross-border.
• Plan bookings and arrange trucks with our own fleet or vendors.
• Assist and prepare other requirements per customer’s request such as Customs declarations.
• Ensure loading and unloading activities are executed without escalation.
• Inform and update customers regularly on movement.
• Communicate with customers daily via email/phone and fulfil their requests per SOP.

Job description

DSV – Global transport and logistics is seeking a dedicated individual for end-to-end coordination of transport bookings. You will liaise with customers, assign a single contact, and monitor cargo movement locally and cross-border across the network.

Responsibilities include planning truck movements with our fleet or vendors, preparing required documents, and updating customers daily. You will handle escalations, KPI reviews, and customer meetings to ensure service levels.