Global Change Communications & S2C Lead

Standard Chartered; Kuala Lumpur; Hybrid; MYR 180,000 - 280,000; Full time

Job summary

Standard Chartered is seeking an AVP for Change Communications and S2C Content Management in a hybrid role at Bukit Jalil, KL. You will support the design, adoption and continuous improvement of Source-to-Contract processes, tools, and operating models, bridging business, process owners and tech partners.

You will drive business readiness, document governance, and craft communications to ensure accurate, complete, and effective change management across global stakeholder groups.

Qualifications

• Essential: 7+ years' experience as a Business Analyst, Process Analyst, Change Analyst or equivalent.
• Experience supporting global process, operating model or technology transformation initiatives.
• Strong process mapping and business process improvement skills.
• Experience documenting business requirements, operating procedures and change impacts.
• Experience facilitating workshops and stakeholder engagement sessions.
• Ability to communicate effectively with operational, technical and executive stakeholders.
• Strong analytical, problem-solving and critical-thinking capability.
• Experience working in large, complex, regulated organisations.

Responsibilities

• Analyse existing Source-to-Contract processes and identify improvement opportunities.
• Assess impacts of proposed process, policy and technology changes.
• Challenge assumptions and identify operational, governance and customer experience risks.
• Support development of target operating models, process simplification initiatives and transformation programmes.
• Participate in refinement forums, working groups and design reviews to ensure business requirements are represented.
• Support implementation of new sourcing, contract management and supplier management capabilities.
• Develop and execute communication strategies supporting S2C change initiatives.
• Produce stakeholder communications, briefing materials, presentations and user guidance.
• Support business readiness activities for new process and technology implementations.
• Ensure communications are accurate, complete and aligned with approved policy and process design.
• Coordinate awareness sessions, demonstrations, workshops and stakeholder engagement activities.
• Support adoption and behavioural change activities across global stakeholder groups.
• Develop and maintain process documentation, operating model materials and user guidance.
• Create and maintain high-level process overviews, process maps and governance artefacts.
• Ensure process repositories remain current, accurate and accessible.
• Support creation of business requirements, change impact assessments and implementation materials.
• Maintain documentation supporting regulatory, audit and governance requirements
• Partner with Global Process Owners, Operational Leads, Technology teams and Change teams.
• Facilitate workshops to gather business requirements and validate solutions.
• Act as a trusted advisor on process change and customer experience considerations.
• Build relationships across SCM, Procurement Services, Contract Management Services, P2P, OneTPRM and related change programmes.
• Represent user and operational perspectives during programme design and implementation discussions.
• Support implementation and enhancement of procurement technologies and workflow tools.
• Gather and document business requirements for system changes.
• Work with development and support teams to prioritise enhancements.
• Participate in user acceptance testing and validation activities.
• Identify opportunities for automation, self-service capability and digital adoption improvements.
• Support SharePoint, workflow, reporting and user experience improvement initiatives
• Review change impacts and communications for completeness and consistency.
• Ensure business requirements align with policy, controls and governance expectations.
• Support issue management and remediation activities associated with process change.
• Maintain appropriate change management records and implementation evidence.
• Monitor adoption and effectiveness of implemented changes.

Skills

Communications

Supply Chain Management

Business Writing

Presentation Skills

Process Mapping

Process Governance

Customer Experience

Change Management

Tools

SAP Ariba

SCBuy

Job description

Standard Chartered is seeking an AVP for Change Communications and S2C Content Management in a hybrid role at Bukit Jalil, KL. You will support the design, adoption and continuous improvement of Source-to-Contract processes, tools, and operating models, bridging business, process owners and tech partners.

You will drive business readiness, document governance, and craft communications to ensure accurate, complete, and effective change management across global stakeholder groups.