Global After-Sales Risk & Compliance Associate

KPay Merchant Service Limited

Kuala Lumpur

On-site

MYR 42,000 - 66,000

Full time

11 days ago

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Job summary

KPay Merchant Service Limited is seeking an After-Sales Specialist to support global merchants with risk control and compliance tasks.

You will liaise via WhatsApp, phone, and email to verify transactions, collect documents, and maintain professional relationships while upholding international standards.

A background in fintech or payments helps, and Cantonese and English fluency is essential in our fast-paced, multinational environment.

Qualifications

Minimum 1 year of experience in After-Sales Service, Customer Service, or Risk/Compliance roles.
Experience in Fintech, E-commerce, or Banking is a plus.
Fluent in Cantonese and English (spoken and written).
Fast and accurate typing in Chinese and English.

Responsibilities

Handle post-sales risk control and compliance operations for merchants globally.
Communicate with merchants via WhatsApp, calls, or email to verify details.
Maintain merchant relationships and ensure international compliance standards.
Perform ad-hoc operational tasks for the After-Sales and Risk/Compliance teams.

Skills

After-Sales

Risk Control

Compliance Operations

Customer Service

Communication

Tools

CRM / Ticketing System

Job description

KPay Merchant Service Limited is seeking an After-Sales Specialist to support global merchants with risk control and compliance tasks.

You will liaise via WhatsApp, phone, and email to verify transactions, collect documents, and maintain professional relationships while upholding international standards.

A background in fintech or payments helps, and Cantonese and English fluency is essential in our fast-paced, multinational environment.

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