Customer Payments Risk & Accounts Specialist

TDCX Malaysia; Kuala Lumpur; On-site; MYR 56,000 - 89,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Dental

Vision

Bonus and Commission Plan

Job summary

TDCX Malaysia is seeking an Account Specialist to support our ePayment account across phone, chat, and email channels, delivering high-quality service to partner brands. You will investigate merchant information, verify details, and assist with onboarding and ongoing review.

The role requires CEFR C1 English, 2+ years in BPO, and experience in financial/fintech contexts. You should be comfortable rotating between teams and working weekends as part of a global support organization.

Qualifications

• CEFR C1 level English or higher.
• Experience in Financial, Banking, or Fintech industries.
• At least 2 years in the BPO or contact center environment.
• Experience in underwriting, conducting business cash-flow and credit analyses.
• Familiarity with financial reviews for consumer or small business lending or credit.
• Detail-oriented with the ability to identify discrepancies in information from multiple sources.
• Proven experience in customer-facing roles with multi-channel support.

Responsibilities

• Provision of an excellent support experience to E-payment users via phone, chat, and email.
• Always be on the lookout for ways to improve the way we do things.
• Verify all required details have been submitted with application for processing.
• Examine and validate the identity of the merchant to ensure the information submitted is valid.
• Perform checks in internal and external databases to verify information provided and confirm supportability of the merchant.
• Identify and document inaccuracies which raise red flags that require intervention and follow up with the merchant.
• Investigate and compare the items sold on the merchant’s website to information provided on the account, such as product description and merchant industry.
• Identify businesses as supportable, prohibited, or in need of small changes to their business model.
• Advocate for users and pass ideas and best practices on to the rest of the team.
• Establish effective working relationships with team members and E-payment users.
• Any other duties and responsibilities assigned to you by management.

Skills

CEFR C1 English

BPO experience

Multichannel support

Underwriting/credit analysis

Financial review experience

Detail-oriented

Job description

TDCX Malaysia is seeking an Account Specialist to support our ePayment account across phone, chat, and email channels, delivering high-quality service to partner brands. You will investigate merchant information, verify details, and assist with onboarding and ongoing review.

The role requires CEFR C1 English, 2+ years in BPO, and experience in financial/fintech contexts. You should be comfortable rotating between teams and working weekends as part of a global support organization.