Payments Fraud & Risk Support-Mandarin speaker

Cognizant; Kuala Lumpur; On-site; MYR 47,000 - 71,000; Full time

Job summary

Cognizant in Kuala Lumpur is seeking a Payments Fraud & Risk Support professional who is fluent in Mandarin to monitor transactions, identify patterns and safeguard customers. You will work with the team leader to meet daily KPIs and follow client-specific policy guidelines while handling confidential information.

The role requires strong analytical skills, good communication, and the ability to operate in a 24x7 shift environment, with proficiency in MS Office and internal tools.

Qualifications

• Graduate or Diploma (Finance/Commerce preferred).
• Mandarin language proficiency required.
• Strong analytical and communication skills.
• Ability to work in a 24x7 environment.
• Proficient in MS Office and internal tools.

Responsibilities

• Meet daily KPIs.
• Accountable for the success and quality of the process.
• Ensures that the process is followed correctly in Service Operations.
• Ability to learn to work with customer internal tools.
• Agent will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines.
• Flexible to work in assigned shift timings as per process requirements.

Skills

Mandarin language proficiency

Analytical thinking

Communication skills

Privacy & confidentiality awareness

MS Office proficiency

Shift flexibility

Education

Graduate or Diploma in Finance/Commerce

Job description

Project Process Description

The project involves identifying fraudulent users/transactions by analyzing the purchase pattern of the business’ customers to eliminate fraud for one of the Largest Technology giants. As part of the contractual obligations, the client expects the team to follow certain policy guidelines, meet stringent TAT, Productivity and a minimum monthly average quality requirement of 99%.

Location

KL

Job Title

Payments Fraud & Risk Support - Mandarin Speaker

Immediate Reporting Relationships

Team Leader

Candidate Qualification

Educational Requirement

Graduate or Diploma (Preferably in Finance/ Commerce)

Core Competencies

• Excellent written, reading & spoken communications skills in Required Language
• Good Cognitive, Logical & Analytical skills
• Understanding of the social space (trends, influencers, engagement, things to be cautious of etc.)
• Excellent analytical and research skills
• Quick learning and understanding of complex processes
• Experience with Payments Fraud & Risk (or similar programs) Internet Savvy

Other Requirements

Other Requirements

(Certification, etc.)

• Willing to work in 24x7 environment
• Ability to manage critical situations with minimum supervision
• MS Office & strong keyboard skills
• Good interpersonal and communication skills
• Ability to perform in adverse situations

Detailed Role & Responsibilities (Please include Shift timings & Client Incentives as applicable)

• Ensure to meet daily KPIs
• Accountable for the success and quality of the process
• Ensures that the process is followed correctly in Service Operations
• Ability to learn to work with customer internal tools
• Agent will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines
• Flexible to work in assigned shift timings as per process requirements