General Manager (Wallem Shipping Sdn Bhd)

Harper Wira Sdn Bhd; Sarawak; On-site; MYR 180,000 - 300,000; Full time

Job summary

Harper Wira Sdn Bhd in Malaysia invites a hands-on General Manager to lead all branch operations, supervise staff, and drive profitability through strategic planning, sales, and customer satisfaction. You will report to the CEO, manage operations across HR, admin and services, develop forecasts and budgets, ensure regulatory compliance, and foster a high-performance, customer-focused culture.

The position requires leadership, strategic thinking, and a proven track record of expanding branch

Qualifications

• Bachelor degree in logistics, business, management, economics or marketing.
• Minimum 8 years’ managerial experience in logistics/forwarding/shipping.
• Strong leadership, planning, analytical, and business acumen.
• Excellent interpersonal and communication skills.
• Proven ability to meet sales targets and drive growth.
• Team-player with result-driven mindset.

Responsibilities

• Manage overall branch activities including operations, customer service, human resources, administration and sales & marketing.
• Develop forecasts, financial objectives and business plans.
• Responsible for providing leadership to the operations and administration of the branch.
• Maintain high level of service quality and cultivate relationships with customers.
• Comply with all regulations / applicable laws.
• Meet goals and KPI and deliver the agreed budget.
• Monitoring of aging report and debt collection.

Skills

Leadership

Planning

Analytical skills

Business acumen

Interpersonal communication

People management

Sales & marketing

Communication skills

Education

Bachelor's degree in Logistics / Business Studies / Management / Economics / Marketing

Job description

We are looking for a talented General Manager to assign and direct all work performed in the branch and to supervise all areas of operation. You will manage staff, poster a positive environment and ensure customer satisfaction and proper branch operation. The successful candidate will have a hands‑on approach and will be committed to the expansion and success of business by implementing strategies that increase productivity, enable sales targets achievement and ensuring the branch's overall profitability and growth. The General Manager will be reporting to Company CEO.

Responsibilities

• Manage overall branch activities including operations, customer service, human resource, administration and sales & marketing.
• Develop forecasts, financial objectives and business plans.
• Responsible for providing leadership to the operations and administration of the branch.
• To maintain high level of service quality and cultivate relationships with customers.
• Comply with all regulations / applicable laws.
• Meet goals and KPI and deliver the agreed budget.
• Monitoring of aging report and debt collection.

Requirements

• Possess at least Bachelor Degree in Logistics / Business Studies / Management / Economics / Marketing or equivalent.
• Minimum8 years’ working experience in Managerial position and LOGISTICS/FORWARDING/SHIPPING INDUSTRY
• Familiarity with industry’s rules and regulations
• Possess strong planning, management, analytical skill and business acumen.
• Great interpersonal and communication skills
• Have great people skills, with experience and extensive knowledge in sales and marketing and management in related industry.
• Proven leadership skills.
• Ability to meet sales targets and production business goals
• Impact on the company’s success
• Team player

Harper Wira is one of the pioneer logistic company in Malaysia providing services for Importers & Exporters. At Harper Wira, we are proud of our tradition and our cumulative track records as a successful Malaysian based freight forwarder. Incorporated in October 1962, we have gone through challenges in the industry to build recognition in the market and increase the values to our customers.

Vision

• To be a modern and preferred logistics company.

Mission

• To continuously focus and improve processes to provide higher value deliverables.
• To build knowledgeable and commercially driven team.

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