GENERAL MANAGER - KOP SECURITY & AGENCY SDN. BHD

KOP MANTAP BERHAD; Kuala Lumpur; Presencial; MYR 240.000 - 360.000; Jornada completa

Descripción de la vacante

KOP Mantap Berhad is seeking a General Manager to lead security services and agency operations, drive strategic growth, and ensure service excellence. You will oversee business development, performance, and compliance while managing resources and stakeholder relationships.

Responsibilities include strategic planning, contract/tender management, risk and governance, and delivering client-focused security solutions across the organization.

Formación

• Minimum 10 years of relevant working experience in security services, security management, or related industry.
• Experience in managing security operations, tenders, client relationships, and regulatory compliance will be an advantage.
• Bachelor's Degree in Business Administration, Management, Security Management, Operations Management, or related field is required.

Responsabilidades

• Oversee business development, client base expansion, and tender participation.
• Provide leadership and direction to all departments and operational teams.
• Monitor KPIs, strategy execution, and performance against targets.
• Ensure compliance with laws, licensing, and company policies.

Conocimientos

Leadership

Strategic planning

Business development

Negotiation

Communication

Governance

People management

Educación

Bachelor's degree in Business Administration or related field

Herramientas

Microsoft Office

Descripción del empleo

GENERAL MANAGER - KOP SECURITY & AGENCY SDN. BHD

The General Manager of KOP Security & Agency Sdn. Bhd. will be responsible for providing strategic leadership and overseeing the overall operations, business development, financial performance, and service delivery of the company.

The role involves driving business growth, maintaining strong relationships with key stakeholders and clients, ensuring effective security operations, managing resources and workforce, and ensuring compliance with applicable laws, regulations, standards, and company policies.

The General Manager will also be responsible for developing and implementing strategies to strengthen the company's market position, improve operational efficiency, enhance service quality, and achieve the company's business objectives.

ROLES & RESPONSIBILITIES

1. Business Development

Develop and implement strategies to expand the company's security and agency services and client base.

Identify new business opportunities, potential clients, strategic partners, and market opportunities.

Develop and maintain strong relationships with key stakeholders, clients, PDRM, KPDRM, and relevant industry partners.

Prepare and participate in business proposals, tenders, negotiations, and contract discussions.

Monitor market trends and competitor activities to identify opportunities for business growth.

2. Strategic Planning and Leadership

Develop and execute strategic business plans aligned with the company's vision, objectives, and overall Group direction.

Provide leadership, guidance, and direction to all departments and operational teams.

Establish business targets, key performance indicators (KPIs), and performance monitoring mechanisms.

Ensure effective implementation of strategic initiatives and operational plans.

Advise the Board and/or management on business performance, opportunities, and key operational matters.

3. Security Operations Management

Oversee the overall delivery and effectiveness of security and agency operations.

Ensure security services are delivered in accordance with client requirements, contractual obligations, and established operational standards.

Monitor manpower deployment, duty rosters, attendance, discipline, performance, and operational readiness.

Ensure effective supervision and management of security personnel and operational teams.

Establish and maintain appropriate operational procedures, controls, and reporting mechanisms.

Respond effectively to operational incidents, emergencies, and client concerns.

4. Financial and Budget Management

Oversee the company's financial performance and ensure effective financial management.

Prepare and monitor annual budgets, business plans, revenue targets, and operational expenditure.

Monitor revenue, costs, profitability, cash flow, and financial performance against approved targets.

Identify opportunities to improve cost efficiency and operational profitability.

Ensure proper financial controls and compliance with company policies and procedures.

5. Client and Stakeholder Relationship Management

Build and maintain strong relationships with clients, PDRM, KPDRM, government agencies, corporate clients, and other strategic stakeholders.

Ensure high standards of client service and satisfaction.

Address client concerns, complaints, and operational issues promptly and effectively.

Conduct regular client engagement and service performance reviews.

Identify opportunities to strengthen existing client relationships and secure new contracts.

6. Contract and Tender Management

Oversee the preparation, submission, negotiation, and management of security service tenders and contracts.

Ensure contractual obligations, service levels, manpower requirements, and deliverables are properly monitored and fulfilled.

Review contract terms and identify operational, commercial, and financial risks.

Ensure timely renewal and effective management of existing contracts.

7. Risk Management, Compliance and Governance

Ensure the company operates in compliance with applicable laws, regulations, licensing requirements, contractual obligations, and company policies.

Monitor compliance with relevant security industry requirements and regulatory standards.

Identify operational, financial, legal, and reputational risks and implement appropriate mitigation measures.

Ensure proper documentation, reporting, internal controls, and governance practices are maintained.

Work closely with relevant authorities and stakeholders on regulatory and compliance matters.

8. Human Capital and Team Management

Lead, motivate, and manage employees across operational and support functions.

Ensure adequate manpower planning, recruitment, deployment, training, and development.

Establish performance expectations and monitor employee performance against agreed KPIs.

Promote discipline, professionalism, integrity, teamwork, and a strong service culture.

Develop a capable management and supervisory team to support the company's growth and operational requirements.

9. Operational Excellence and Continuous Improvement

Identify opportunities to improve operational processes, service quality, productivity, and cost efficiency.

Establish appropriate systems, procedures, and controls to improve operational effectiveness.

Monitor industry developments, security practices, technology, and market trends.

Introduce appropriate technology and innovative solutions to enhance security service delivery and operational efficiency.

10. Communication and Reporting

Provide regular updates and reports to the Board and/or Group Management on business performance, operational matters, financial results, and strategic initiatives.

Prepare and present management reports, business plans, budgets, and performance reports.

Communicate company objectives, strategies, policies, and performance expectations effectively to employees and stakeholders.

Ensure timely escalation and resolution of significant operational, financial, compliance, and client-related matters.

ESSENTIAL SKILLS AND QUALITIES

Proven leadership experience in security services, facilities management, operations, business development, or a related industry.

Strong strategic planning, business development, and operational management capabilities.

Excellent leadership, interpersonal, negotiation, and communication skills.

Strong understanding of security operations, manpower management, and client service management.

Strong commercial and financial acumen with the ability to manage budgets, costs, revenue, and profitability.

Strong analytical and problem-solving skills with the ability to make sound decisions in complex and high-pressure situations.

High level of integrity, professionalism, accountability, and commitment to compliance.

Strong stakeholder management skills, particularly in dealing with government agencies, corporate clients, and strategic partners.

Ability to lead and motivate a diverse workforce in a dynamic operational environment.

Ability to multitask, prioritise, and manage competing business and operational requirements effectively.

Proficient in Microsoft Office and business management/reporting systems.

EXPERIENCE

Minimum 10 years of relevant working experience, with substantial experience in a managerial or senior management position in the security services, security management, facilities management, operations, business development, or related industry.

Experience in managing security operations, manpower-intensive services, government or corporate contracts, tenders, client relationships, and regulatory compliance will be an advantage.

QUALIFICATION

Bachelor's Degree in Business Administration, Management, Security Management, Operations Management, or a related field.

Professional qualifications or relevant certifications in security management, business management, or related disciplines will be an added advantage.

Candidates with significant relevant industry experience and strong leadership capabilities may also be considered.

KOP Mantap is a wholly owned subsidiary o the Royal Malaysia Police Cooperative Berhad (KPD). Being an investment arm of the Royal Malaysia Police Cooperative Berhad, KOP Mantap would focus on revenue growth of KPD and strengthening the corporate image and human capital of the organization. Kop Mantap Berhad is involved, through its subsidiries in 5 core sectors namely Security, Logistic & Distribution, Technology, Services and Property & Contructions.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a general manager?
• Which of the following types of qualifications do you have?