Operations Manager

Misarma; Miri; In loco; MYR 108.000 - 132.000; Tempo pieno

Descrizione del lavoro

Misarma is seeking an Operations Manager to lead day-to-day operations, ensuring efficiency, compliance and high performance across teams. You will plan, coordinate with clients and internal stakeholders, and drive continuous process improvements to meet business objectives.

The role requires strong leadership, strategic thinking, and hands-on execution to maintain service quality and operational discipline across the organization.

Competenze

• Bachelor’s Degree in related disciplines (Operations Management, Business Administration, Engineering).
• Minimum 5 years of operational experience; 2–3 years in leading teams and driving improvements.
• Strong command in Bahasa Malaysia and English; Mandarin an added advantage.
• Experience implementing KPIs, SOPs and continuous improvement initiatives.
• Sound understanding of compliance-driven environments and risk mitigation.

Mansioni

• Plan, manage and oversee daily operations to meet schedules, KPIs and resource requirements.
• Optimize processes, anticipate risks, and resolve bottlenecks proactively.
• Implement SOPs and ensure service quality, discipline, and efficiency.
• Lead, motivate and develop operational teams to achieve performance targets.
• Collaborate with Sales, Finance, Procurement, and Management to align operations with business needs.
• Prepare operational reports, performance reviews and improvement plans for management.

Descrizione del lavoro

The Operations Manager leads and manages day-to-day operations, ensuring efficiency, compliance, and high performance across teams. This role combines hands-on operational execution with leadership, planning, client coordination, and continuous improvement initiatives to support business objectives. The Operations Manager works closely with management and clients to ensure operations meet business objectives and service expectations.

Job Description

Operational Leadership & Execution

• Plan, manage and oversee daily operations to meet schedules, KPIs, and resource requirements.
• Optimize operational processes, anticipate risks, and resolve bottlenecks proactively.
• Implement SOPs and ensure consistent service quality, operational discipline, and efficiency.
• Lead, motivate, and develop operational teams to achieve performance targets.
• Ensure staffs are adequately trained and competent to perform assigned tasks.
• Conduct performance reviews, manage underperformance, and build a culture of accountability.

Client & Stakeholder Relationship Management

• Establish and maintain strong working relationships with key clients and partners.
• Serve as the main operational contact for clients and partners, ensuring expectations are clearly understood and met.
• Resolve operational issues professionally while safeguarding company interests.
• Implement and enforce SOPs, work instructions, quality standards and monitor operation compliance.
• Monitor operational costs, identify efficiency improvements, and support budgeting.
• Implement risk mitigation strategies for people, processes, and resources.
• Lead operational readiness for audits, inspections, and management reviews.
• Drive continuous improvement initiatives to enhance efficiency, quality, and scalability.

Reporting & Cross-Functional Coordination

• Work closely with Sales, Finance, Procurement, and Management to align operations with business requirements.
• Act as primary escalation point for operational issues affecting service delivery or commitments.
• Prepare operational reports, performance reviews, and improvement plans for management.
• Support management in strategic and ad-hoc operational initiatives.

Authority

• Authority to lead, direct, and evaluate all operational teams and activities.
• Authority to initiate and implement operational improvements and change initiatives.
• Authority to represent operations in client meetings, audits, and management forums.
• Authority to suspend operations or redeploy resources in the interest of safety, compliance, or performance.
• Authority to approve purchase orders within designated limits.

Requirements and Qualifications

• Bachelor’s Degree in Operations Management, Business Administration, Engineering, or related disciplines.
• Minimum 5 years of operational experience. Proven track record of at least 2 - 3 years in leading teams, managing performance and driving operational improvements.
• Strong command in Bahasa Malaysia and English
• Strong operational planning and performance management capabilities
• Strong command in Bahasa Malaysia and English. Mandarin proficiency is an added advantage.
• Experience implementing KPIs, SOPs and improvement initiatives
• Sound understanding of compliance-driven operational environments
• Strategic and structured thinking
• Strong leadership presence and people influence
• Excellent planning and organizational skills
• High emotional intelligence and team motivation ability
• Strong client engagement and relationship-building skills
• Decisive, resilient, and accountable leadership style
• Continuous improvement and excellence-driven mindset