General Clerk Associate Representative (PSO Intake) - Cigna Healthcare

Cigna; Kuala Lumpur; On-site; MYR 28,000 - 50,000; Full time

Benefits offered by this job

Market-related salary conditions

Job summary

Cigna Healthcare in Malaysia is seeking a detail-oriented professional to join our Operations Team in the Provider Intake Department. The role focuses on organizing and processing incoming and outgoing documents in a back-office setting, ensuring accuracy and compliance while coordinating with claims platforms.

The candidate should be fluent in English, capable of working with minimal supervision, and adept at learning in a virtual environment.

Qualifications

• Fluent in English, verbal and written.
• Diploma or Degree from a recognized institution.
• Ability to work with little supervision.
• Exceptional attention to detail and accuracy.
• Willingness to learn in a virtual environment.
• Ability to take ownership and work in a team.

Responsibilities

• Manage intake documents.
• Sort, process and vet claims first hand for claims payment.
• Electronic transfer of received claims to the various platforms.
• Triaging the flow between members and provider claims.
• Operates data entry devices to perform data entry and verification.
• Use of basic office equipment on site.
• Formats and produce documents.
• Peer to Peer Validation Checks.
• Triaging the flow of Provider claims - Data Governance.
• Works with numbers (add, subtract, multiply and divide).
• Uses word processing, spreadsheet, database or other software on a computer.

Education

Diploma or Degree

Job description

The Position

A vacancy has arisen within Provider Intake Department opening up the opportunity for an enthusiastic, highly motivated and driven individual to join our Operations Team. You will be responsible for organizing and processing the flow of incoming and outgoing documents (paper & electronic) in a back office environment.

Main Duties/Responsibilities

• Management of Intake documents
• Sorting, processing and vetting of claims first hand for claims payment
• Electronic transfer of received claims to the various platforms
• Triaging the flow between members and provider claims
• Operates data entry devices to perform a variety of data entry and verification duties
• Use of basic office equipment (including a photocopy machine, facsimile machine) when onsite
• Formats and produce documents
• Peer to Peer Validation Checks
• Triaging the flow of Provider claims- Data Governance
• Works with numbers (i.e., add, subtract, multiply and divide)
• Uses word processing, spreadsheet, database or other software on a computer
• Any other tasks assigned.

Skills/Qualities

• Fluent in English (Verbal & Written)
• Has the ability to complete tasks with little or no supervision
• Self-motivated with a proactive approach
• Exceptional attention to detail and accuracy
• Ability to take ownership
• Work well in a team environment
• Ability to learn in a virtual environment
• Excellent problem solving skills
• Confidentiality Management of Data
• You have graduated with a Diploma or Degree from a recognized institution.

OUR OFFER

• A challenging job in an international and growing enterprise.
• A dynamic, young and entrepreneurial company culture that values and stimulates initiative.
• Market - related salary conditions

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.