General Clerk Associate Representative

MY1 Cigna International Health Services Sdn Bhd; Kuala Lumpur; On-site; MYR 33,000 - 67,000; Full time

Benefits offered by this job

Market-related salary

Dynamic company culture

Job summary

Cigna Health and Life Insurance Company is seeking an organized and detail-oriented individual to join the Provider Intake Department on the Operations Team in Kuala Lumpur. You will organize and process incoming and outgoing documents (paper and electronic) in a back-office setting, ensuring accuracy and compliance.

The role requires English fluency, proactive ownership, and the ability to work independently or within a team.

Qualifications

• Fluent in English, with strong written and verbal communication.
• Ability to work with minimal supervision.
• Self-motivated with proactive approach.
• Excellent attention to detail and accuracy.
• Willingness to take ownership and work in a team.
• Comfortable learning in a virtual environment.
• Strong problem solving and data confidentiality awareness.
• Graduated with Diploma or Degree from a recognized institution.

Responsibilities

• Manage Intake documents in paper and electronic formats.
• Sort, process and vet claims for payment.
• Electronically transfer received claims to the platforms.
• Triaging flow between members and provider claims.
• Data entry and verification duties.
• Operate office equipment on site.
• Format and produce documents.
• Peer to peer validation checks.
• Data governance triage for provider claims.
• Perform basic arithmetic and use office software.
• Handle additional assigned tasks.

Skills

English fluency

Self-motivated

Detail-oriented

Ownership

Team player

Virtual learning

Problem solving

Confidentiality

Education

Diploma or Degree

Job description

The Position:

A vacancy has arisen within Provider Intake Department opening up the opportunity for an enthusiastic, highly motivated and driven individual to join our Operations Team. You will be responsible for organizing and processing the flow of incoming and outgoing documents (paper & electronic) in a back office environment.

Main Duties/Responsibilities:

• Management of Intake documents
• Sorting, processing and vetting of claims first hand for claims payment
• Electronic transfer of received claims to the various platforms
• Triaging the flow between members and provider claims
• Operates data entry devices to perform a variety of data entry and verification duties
• Use of basic office equipment (including a photocopy machine, facsimile machine) when onsite
• Formats and produce documents
• Peer to Peer Validation Checks
• Triaging the flow of Provider claims- Data Governance
• Works with numbers (i.e., add, subtract, multiply and divide)
• Uses word processing, spreadsheet, database or other software on a computer
• Any other tasks assigned.

Skills/Qualities:

• Fluent in English (Verbal & Written)
• Has the ability to complete tasks with little or no supervision
• Self-motivated with a proactive approach
• Exceptional attention to detail and accuracy
• Ability to take ownership
• Work well in a team environment
• Ability to learn in a virtual environment
• Excellent problem solving skills
• Confidentiality Management of Data
• You have graduated with a Diploma or Degree from a recognized institution.

OUR OFFER >

• A challenging job in an international and growing enterprise.
• A dynamic, young and entrepreneurial company culture that values and stimulates initiative.
• Market - related salary conditions

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.