General Clerk Associate Representative

Cigna; Kuala Lumpur; On-site; MYR 30,000 - 42,000; Full time

Benefits offered by this job

Market-related salary conditions

International work environment

Job summary

Cigna is hiring in Kuala Lumpur for a Provider Intake role within the Operations Team. The role focuses on organizing and processing intake documents (paper and electronic) in a back office setting.

Key duties include vetting claims for payment, electronic transfer of claims, data entry, and ensuring confidentiality. The successful candidate will work in a dynamic, international environment and contribute to accurate processing and data governance.

Qualifications

• Fluent in English (Verbal & Written).
• Ability to complete tasks with little supervision.
• Self-motivated with a proactive approach.
• Exceptional attention to detail and accuracy.
• Ability to take ownership of tasks.
• Team player with good collaboration.
• Willingness to learn in a virtual environment.
• Strong problem-solving skills and confidentiality could be required.

Responsibilities

• Manage intake documents and organize flow of paper and electronic files.
• Sort, process and vet claims for payment.
• Electronically transfer claims to various platforms.
• Triages flow between members and provider claims.
• Perform data entry and verification duties with accuracy.
• Operate basic office equipment on site.
• Format and produce documents.
• Conduct Peer to Peer Validation checks.
• Engage in data governance for provider claims.

Skills

Fluent English

Independent worker

Attention to detail

Ownership

Team player

Virtual learning

Problem solving

Data confidentiality

Education

Diploma or Degree

Job description

The Position

A vacancy has arisen within Provider Intake Department opening up the opportunity for an enthusiastic, highly motivated and driven individual to join our Operations Team. You will be responsible for organizing and processing the flow of incoming and outgoing documents (paper & electronic) in a back office environment.

Main Duties/Responsibilities

• Management of Intake documents
• Sorting, processing and vetting of claims first hand for claims payment
• Electronic transfer of received claims to the various platforms
• Triaging the flow between members and provider claims
• Operates data entry devices to perform a variety of data entry and verification duties
• Use of basic office equipment (including a photocopy machine, facsimile machine) when onsite
• Formats and produce documents
• Peer to Peer Validation Checks
• Triaging the flow of Provider claims- Data Governance
• Works with numbers (i.e., add, subtract, multiply and divide)
• Uses word processing, spreadsheet, database or other software on a computer
• Any other tasks assigned.

Skills/Qualities

• Fluent in English (Verbal & Written)
• Has the ability to complete tasks with little or no supervision
• Self-motivated with a proactive approach
• Exceptional attention to detail and accuracy
• Ability to take ownership
• Work well in a team environment
• Ability to learn in a virtual environment
• Excellent problem solving skills
• Confidentiality Management of Data
• You have graduated with a Diploma or Degree from a recognized institution.

OUR OFFER

• A challenging job in an international and growing enterprise.
• A dynamic, young and entrepreneurial company culture that values and stimulates initiative.
• Market - related salary conditions

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.