Chat & Email Customer Support Specialist

TDCX; Kuala Lumpur; On-site; MYR 36,000 - 54,000; Full time

Job summary

TDCX Malaysia is seeking a customer service professional to deliver excellent support via live chat and email channels. You will identify customer needs and research issues to provide strategic solutions that resolve queries and ensure high levels of satisfaction.

You will ensure first contact resolution, follow up with service partners and internal teams, and provide feedback to improve tools, guidelines and procedures.

Qualifications

• Diploma and Bachelor degree in any field are required.
• Excellent written and spoken English communication.
• Shift availability and flexibility to work different shifts.

Responsibilities

• Provide excellent support to customers via Live chat and Email channels.
• Identify customer needs and research issues to provide strategic solutions.
• Ensure first contact resolution and effective follow-up with partners and internal teams.
• Provide constructive feedback on tools, resources, procedures and guidelines to improve workflow and customer experience.
• Deliver high-quality services to ensure customer satisfaction and relationships.
• Assist with ongoing duties to support ISO9001 and ISO18295-1 quality management.

Skills

English proficiency

Time management

Multitasking

Adaptability

Education

Diploma and Bachelor in any field

Job description

TDCX Malaysia is seeking a customer service professional to deliver excellent support via live chat and email channels. You will identify customer needs and research issues to provide strategic solutions that resolve queries and ensure high levels of satisfaction.

You will ensure first contact resolution, follow up with service partners and internal teams, and provide feedback to improve tools, guidelines and procedures.