Player Support Specialist (Live Chat & Email)- Gaming Industry

TDCX Malaysia; Kuala Lumpur; On-site; MYR 33,000 - 67,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Dental

Vision

Incentive, Bonus and Commission Plan

Life-long Le

Job summary

TDCX Malaysia is seeking a Player Support Specialist in Kuala Lumpur to deliver exceptional live chat and email support for gaming customers. You will identify needs, research issues, and provide strategic solutions to ensure resolution in line with service standards.

Ideal candidates have 1+ year of related experience (fresh graduates welcome), strong time management, and excellent English and Chinese communication. The role requires comfort with multiple systems and a customer-first mindset.

Qualifications

• Minimum education requirement as listed (SPM through higher degrees).
• 1+ year in related field preferred; fresh grads welcome.
• Strong time management and multitasking capabilities are essential.
• Strong verbal and written English and Chinese communication.
• Comfortable with computers and learning new systems.

Responsibilities

• Provide excellent support to customers via live chat and email in the gaming sector.
• Identify customer needs and research issues to offer strategic solutions.
• Strive for first contact resolution and follow up with internal teams to close cases.
• Provide feedback on tools, resources, and processes to improve workflows.
• Build sustainable customer relationships and go the extra mile.

Skills

Excellent communication in English &_M

Strong time management

Multi-tasking

Phone etiquette

Computer literacy

Education

SPM / Diploma / Bachelor's degree or higher

Fresh graduates welcome

Job description

Player Support Specialist (Live Chat & Email)- Gaming Industry

Provide excellent support experience to customers via all relevant communication channels.

Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.

Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.

Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.

Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures

Build sustainable relationships and engage customers by taking the extra mile

Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

Candidate must possess at least a SPM, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.

Preferable with 1 years of working experience in the related field is required for this position. Fresh Graduates are welcome to apply.

Possesses strong time management skills and motivated to exceed expectations.

Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs

Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)

Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones

Excellent verbal and written communication skills in English & Chinese and the language of the supporting market.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Support Specialist?
• Which of the following types of qualifications do you have?
• How many years of experience do you have in the Online Gaming Industry?

Information Technology Services 1,001-5,000 employees

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Perks and benefits Medical Miscellaneous allowance Dental Vision Incentive, Bonus and Commission Plan, Life-long Le