Full Time E-Commerce Admin

Private Advertiser; Kuala Lumpur; On-site; MYR 33,000 - 58,000; Full time

Job summary

SIXPHY NATION in Kuala Lumpur is seeking a driven Full Time E-Commerce Admin to support online sales and customer service. You will manage orders, update product data, and assist with marketing content across our channels.

You will work with the team to improve processes, ensure accurate inventory, and provide outstanding service via email, phone and chat. The role requires at least 2 years in e‑commerce or customer service and strong organizational skills in a fast-paced environment.

Qualifications

• At least 2 years in e-commerce or customer service.
• Strong organizational and multitasking skills.
• Fluent in Bahasa Melayu and English; Chinese is a plus.
• Proficient with e-commerce platforms and editing tools CapCut/Canva.

Responsibilities

• Managing order processing and fulfilment.
• Providing customer service via email, phone and chat.
• Maintaining product information, inventory and sales data.
• Creating and scheduling marketing content for online channels.
• Content creation for product postings, marketing or social media.
• Collaborating to implement process improvements.
• Performing general administrative tasks for e-commerce operations.

Skills

E-commerce platforms

MS Office

Content creation

Customer service

Bilingual (BM & EN)

Problem-solving

Tools

CapCut

Canva

Job description

About the role

SIXPHY NATION' is seeking a driven and detail-oriented Full Time E-Commerce Admin to join our team in Kuala Lumpur. As a Full Time E-Commerce Admin, you will play a crucial role in supporting the smooth operation of our online sales and customer service activities. This is a full-time position based in our Kuala Lumpur office.

Job Description:

Managing order processing and fulfilment, including order tracking and communication with customers

Providing exceptional customer service through email, phone and chat support

Maintaining and updating product information, inventory levels and sales data on our e-commerce platforms

Assisting with the creation and scheduling of marketing content for our online channels

Able to create content for product posting, marketing, or social media

Collaborating with the broader team to identify and implement process improvements

Performing general administrative tasks to support the e-commerce operations

What we're looking for

At least 2 years of experience in an e-commerce or customer service role

Strong organizational and multi-tasking skills with the ability to work in a fast-paced environment

Fluent written and verbal communication skills in Bahasa Melayu and English language. Verbal chinese is an added advantage.

Proficiency in using e-commerce platforms, MS Office suite, Capcut, Canva or other editing software.

A customer-centric mindset and the desire to provide a high level of service

Problem-solving skills and the ability to work both independently and as part of a team

Familiar with TikTok Shop, Shopee, and Lazada

Familiar with Big Seller platform is an added advantage