ASSISTANT, E-COMMERCE

KPJ Healthshoppe Sdn Bhd; Malaysia; On-site; MYR 28,000 - 50,000; Full time

Job summary

KPJ Healthshoppe Sdn Bhd is seeking an E-Commerce Assistant to support day-to-day online sales operations across Shopee, Lazada and TikTok Shop.

You will manage product uploads, listings, pricing, stock levels, and coordinate promotions, campaigns, and order fulfilment while ensuring accurate product information and excellent customer service.

By collaborating with Marketing, Procurement and Warehouse, you will help optimize listings, monitor KPI performance, and contribute to sales growth.

Qualifications

• Knowledge and experience in e-commerce operations and marketplaces.
• Familiar with Shopee, Lazada and TikTok Shop platforms and seller tools.
• Understanding of e-commerce metrics, customer engagement, and ad performance optimization.
• Experience in product listing, promotions, chat management and order fulfilment.

Responsibilities

• Manage product uploads, listing creation, pricing updates, and SKU maintenance across e-commerce platforms.
• Monitor marketplace performance and ensure store compliance with platform requirements.
• Support order processing, fulfilment coordination, and shipment tracking to achieve SLA targets.
• Ensure accurate product information, descriptions, specifications, and images are updated regularly.
• Assist in planning and executing online campaigns, flash sales, vouchers, bundle deals and promotions.
• Coordinate with internal teams and suppliers to ensure campaign readiness and stock availability.
• Monitor campaign performance and provide post-campaign reports and insights.
• Ensure promotional mechanics are correctly set up and executed across all platforms.
• Monitor stock levels and coordinate replenishment with warehouse and procurement teams.
• Maintain inventory accuracy across all online channels to prevent overselling or stock discrepancies.
• Conduct regular audits on product listings to ensure pricing, content, and inventory information remain accurate.
• Manage product categorization and optimize listings for better visibility and conversion.
• Respond promptly to customer enquiries via marketplace chat, email, and social media channels.
• Handle customer complaints, returns, refunds, exchanges, and after-sales requests professionally.
• Monitor customer ratings and reviews and work with relevant departments to improve customer satisfaction.
• Maintain high response rates and customer service standards set by marketplace platforms.
• Prepare daily, weekly, and monthly sales reports.
• Track KPIs such as sales revenue, conversion rates, traffic, customer ratings, and order fulfilment metrics.
• Assist in analysing sales trends, customer behaviour, and campaign effectiveness.
• Provide recommendations for operational improvements and sales growth opportunities.
• Support marketplace optimisation activities including keyword updates, product ranking improvements, and content enhancements.
• Assist in coordinating digital marketing activities such as platform ads, affiliate campaigns, and livestream promotions.
• Monitor competitor activities, pricing strategies, and market trends.
• Support the implementation of new marketplace features and tools.
• Maintain proper documentation and filing of e-commerce operational records.
• Coordinate with cross-functional teams including Marketing, Procurement, Warehouse, Customer Service, and Finance.

Education

Diploma or Degree in Marketing, Graphic Design, Mass Communication, E-Commerce, or related field

Tools

Shopee tools

Lazada tools

TikTok Shop tools

Job description

GENERAL DESCRIPTION The E-Commerce Assistant is responsible for supporting the day-to-day operations of online sales channels, ensuring smooth execution of product listings, order fulfilment, promotional campaigns, customer service, and inventory management. This role plays a key part in maintaining marketplace performance, enhancing customer experience, and driving online sales growth.

JOB DESCRIPTION

Daily E-Commerce Operations

• Manage product uploads, listing creation, pricing updates, and SKU maintenance across e-commerce platforms.
• Monitor marketplace performance and ensure store compliance with platform requirements.
• Support order processing, fulfilment coordination, and shipment tracking to achieve SLA targets.
• Ensure accurate product information, descriptions, specifications, and images are updated regularly.

Campaign & Promotional Support

• Assist in planning and executing online campaigns, flash sales, vouchers, bundle deals, free gifts, and promotional activities.
• Coordinate with internal teams and suppliers to ensure campaign readiness and stock availability.
• Monitor campaign performance and provide post-campaign reports and insights.
• Ensure promotional mechanics are correctly set up and executed across all platforms.

Inventor & Listing Management

• Monitor stock levels and coordinate replenishment with warehouse and procurement teams.
• Maintain inventory accuracy across all online channels to prevent overselling or stock discrepancies.
• Conduct regular audits on product listings to ensure pricing, content, and inventory information remain accurate.
• Manage product categorization and optimize listings for better visibility and conversion.

Customer Service & After-Sales Support

• Respond promptly to customer enquiries via marketplace chat, email, and social media channels.
• Handle customer complaints, returns, refunds, exchanges, and after-sales requests professionally.
• Monitor customer ratings and reviews and work with relevant departments to improve customer satisfaction.
• Maintain high response rates and customer service standards set by marketplace platforms.

Sales Reporting & Data Analysis

• Prepare daily, weekly, and monthly sales reports.
• Track key performance indicators (KPIs) such as sales revenue, conversion rates, traffic, customer ratings, and order fulfilment metrics.
• Assist in analysing sales trends, customer behavior, and campaign effectiveness.
• Provide recommendations for operational improvements and sales growth opportunities.

Marketplace & Digital Support

• Support marketplace optimisation activities including keyword updates, product ranking improvements, and content enhancements.
• Assist in coordinating digital marketing activities such as platform ads, affiliate campaigns, and livestream promotions.
• Monitor competitor activities, pricing strategies, and market trends.
• Support the implementation of new marketplace features and tools.

Administrative & Ad-Hoc Duties

• Maintain proper documentation and filing of e-commerce operational records.
• Coordinate with cross-functional teams including Marketing, Procurement, Warehouse, Customer Service, and Finance.
• Perform other duties and special projects assigned by management from time to time.

JOB REQUIREMENT

Education: Diploma or Degree in Marketing, Graphic Design, Mass Communication, E-Commerce, or any related field.

Knowledge and Experiences: At least 1–2 years of working experience in any marketplace. Familiar with e-commerce platforms such as Shopee, Lazada, and TikTok Shop, including seller tools and campaign mechanics.. Knowledge of e-commerce metrics, customer engagement strategies, and ad performance optimisation. Experience in handling store operations: product listing, promotions, vouchers, chat management, and order fulfilment.

Skills & Competencies: Basic Excel and reporting skills. Good attention to detail and time management. Able to follow SOPs and deadlines. Special skills required Microsoft Innovative Strategic Creative thinker and self-driven. Active team player & strong communication skills. Personal attributes Responsible, fast learner, and team oriented. Customer-focused and adaptable.

KPJ Healthcare Berhad is founded on the vision of being the preferred healthcare provider in the region. We are focused on delivering world-class quality healthcare services throughout our regional footprint across 5 countries, namely Malaysia, Indonesia, Thailand, Bangladesh, and Australia.

We are in search of remarkable people to join us in exploring and discovering better healthcare solutions together. Whether you are a student, a graduate, or an experienced professional, discover the impact you could make with a career at KPJ.