E‑Commerce Operations Specialist

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 45,000 - 67,000; Full time

Job summary

SIXPHY NATION is seeking a driven Full Time E-Commerce Admin to support our Kuala Lumpur office. You will handle order processing, customer service, and product updates across our e-commerce platforms, while assisting with marketing content creation and process improvements.

Ideal candidates have at least 2 years in e-commerce or customer service, strong organization, and bilingual communication in Bahasa Melayu and English; knowledge of Chinese is a plus.

Qualifications

• At least 2 years of experience in e-commerce or customer service.
• Strong organizational and multi-tasking skills for a fast-paced environment.
• Fluent written and verbal communication in Bahasa Melayu and English; Chinese is a plus.
• Proficient with e-commerce platforms and editing tools (Capcut, Canva, MS Office).

Responsibilities

• Manage order processing and fulfilment, including tracking and customer communication.
• Provide customer service via email, phone and chat.
• Update product information, inventory levels and sales data on e-commerce platforms.
• Assist with creating/scheduling marketing content for online channels.
• Create content for product posting, marketing, or social media.
• Collaborate with the team to implement process improvements.
• Perform general administrative tasks to support e-commerce operations.

Skills

Multitasking

Customer-focused mindset

Team collaboration

Tools

MS Office

Capcut

Canva

TikTok Shop

Shopee

Lazada

Job description

SIXPHY NATION is seeking a driven Full Time E-Commerce Admin to support our Kuala Lumpur office. You will handle order processing, customer service, and product updates across our e-commerce platforms, while assisting with marketing content creation and process improvements.

Ideal candidates have at least 2 years in e-commerce or customer service, strong organization, and bilingual communication in Bahasa Melayu and English; knowledge of Chinese is a plus.