MS Service Desk

NTT DATA, Inc.; Subang Jaya; On-site; MYR 40,000 - 60,000; Full time

Benefits offered by this job

Annual dinners

Company trips

Free parking

Job summary

NTT DATA, Inc. in Malaysia is seeking a Managed Services Service Desk Agent to be the first point of contact for clients and vendors, handling calls, tickets and mailbox management while triaging incidents and providing timely updates.

Join NTT DATA Managed Services to support clients and vendors, grow your client-facing IT and communication skills, and own incident resolution with a focus on service quality in a fast-paced tech environment.

Qualifications

• Strong communication skills are essential in a client-facing service desk role.
• Experience in IT helpdesk environments is preferred.
• Ability to handle inquiries and triage incidents effectively.

Responsibilities

• Handle calls, tickets and mail as first contact: triage incidents and send timely updates.
• Join NTT DATA Managed Services supporting clients and vendors.
• Grow client-facing IT and communication skills while owning incident resolution!

Skills

Strong communication skills

IT helpdesk experience

Client-facing

Job description

• Handle calls, tickets and mail as first contact: triage incidents and send timely updates.
• Join NTT DATA Managed Services supporting clients and vendors.
• Grow client-facing IT and communication skills while owning incident resolution!

Exciting opportunity for a Managed Services Service Desk Agent to serve as the first point of contact for clients and vendors, handling calls, tickets, and mailbox management. Utilise your IT expertise to resolve incidents and provide timely updates. Ideal for candidates with strong communication skills and experience in technology environments.

Annual Events

Employees enjoy annual dinners and company trips, fostering team bonding and appreciation.

Safety Measures

The company emphasizes workplace safety, ensuring a secure environment for its staff.

Parking Facilities

Free parking is available for employees, though some have noted the absence of covered parking spaces.

NTT DATA - a part of NTT Group - is a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. NTT DATA enables clients, as well as society, to move confidently into the digital future. We are committed to our clients' long-term success and combine global reach with...